They lost our booking and repeatedly tried to overcharge us. The balcony door didn't close or lock so there is a security risk. The quality of the rooms is nowhere near what you expect for this price, and it is on a dirt road in an industrial estate so not the most accessible. There was also no lift for higher floors.

Staff were great

Room upgrade didn't happen. Breakfast not as described

Staf was very friendly and helpful.

Nothing

Everything! Facilities were dismal. Below standard. Bathroom flooded as shower cubicle inadequate. Food was terrible. Upgrades are happening in adjoining building.