The hotel location is right at the centre of the town... Which made it very easy to visit the shops

I like the fact that the breakfast has different options of menu.

Given a room on 5th floor. Broken lift. Key didn't work. Had to wait in the corridor for over 20 minutes (with very tired little children) for the room key to be corrected. No onsight parking available. I won't be staying again.

Staff friendly and comfortable beds & choice of soft or firm pillows😀

Lift has not working (and apparently has not been working for some time due to hotel “awaiting a part for the lift”) so we had to climb 62 stairs with heavy suitcases. Initially given wrong room but it was quickly changed to correct configuration. Breakfast was a complete disaster as they constantly ran out of items and only replaced with a small amount. Staff were wonderful and worked very hard but too few of them as they had to clear tables, replace food, utensils, crockery etc as well as cover reception. Surely they knew the occupancy numbers so why not cater to that number!?!? Not a welcoming entry into hotel either with rubbish and very basic signage. Because the lift was not working, We had to use the fire escape stairs during our 3 night stay and these are dirty.

The staff and the breakfast

The lift situation is crazy! Lack of cleanliness re bed sheets

Booking was cancelled by hotel

Cancelled by hotel, blamed on booking.com

Easy for where we were going

Lifts out of order

Central location, staff and inclusive breakfast

Lifts being out of order

Lady in the morning was polite.

The staff were not polite at the time when we arrived, say that the lift does not work but we accepted. When came into the room the toilet flash were not working at all and was dirty. However, we arrived in the night so we did not say nothing. In the morning we saw that the lift is functioning and take the lift down however stuck there. While we were having coffee downstairs we reported about the toilet however. Nothing has been done. The bed was not comfortable either unfortunately. So we could relax as we planned and had to change the hotel.

Friendly staff, lovely young guy on checkout polite and gave us ice to take to our room and sorted someone to help us with our luggage. Good variety at breakfast and friendly happy staff

The lift was broken and we were on the 6th floor, absolutely spoilt our stay, was a nightmare to climb that amount of stairs especially with a small child. We're also informed by another guest that the lift issue has been ongoing for a good few weeks.

Kein Fachpersonal, Aufzug funktioniert nicht, wollten uns in den sechsten Stockwerk ein Zimmer geben. Im Bad waren zwei LED Lampen defekt. Der Eindruck war als Booking. com Kunde nur zweite Wahl zu sein. Schade für diese Hotelkette.

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Hotel good value. Breakfast good. Clean and tidy. Bathroom too. Good bright and airy room.

Hotel surrounded by road works due to Council redevoloping area. Difficult for pedestrians to approach hotel and locate entrance. Lift wasn't working. Two flights of stairs with luggage late at night with an injured ankle wasnt fun. At Departure time I had to extend time due lift being out of use and walk to station difficult.

Clean room, Hotel very clean

Shower was broken, very poor pressure, not really a hot shower, Couldn't have a cup of coffee in the morning from the bar/restaurant as coffee machine was apparently broken.

Room was clean and tidy. Breakfast was great

Car park not available although off site parking was offered. The sofa bed was the most uncomfortable bed ever.....kids couldn't sleep on it so I ended up giving the double bed to them and trying to sleep on the sofa bed myself.

nice, clean and welcoming

no parking but can’t be helped

Hotel upgrade completed..looks fantastic and ideally situated for great weekend

Staff happy and very helpful. Top quality reception area, and room was very clean

Excessive traffic noise from outside

The staff were exceptionally nice to us, as we had been displaced from an alternate site and needed late night accomodation. They were very welcoming and nice with my children.

The breakfast was ok and the shower was nice...

Blood stained pillow cases, dirty carpet left hand side, not hoovered under the curtains and sweet wrappers were found, holes in wall behind the TV, stain on bathroom sink area, nail cuttings just under the bed on the left hand side, worn out sofa bed cover, hard to operate TV when you first switch it on, no ironing board or iron.

Breakfast was very good and staff attentive. Room to social distance was important.

Having a couple of staff members enter our room without knocking and being in a location that made us uncomfortable when going out during evening. Only a select few staff wore masks.