Persona amable, buen desayuno, cerca de todo ..

Can't recommend this hotel highly enough. We initially booked for 3 nights, but extended it to a further 5. It is in an excellent location, and the staff were absolutely brilliant. Breakfast varied everyday and we ate most nights, at a very good price and again it was delicious. Big thanks go to Lorena, her husband and Walter for making our stay very special.

Good location for bus station and old town - could walk everywhere. Nice breakfast and staff were super lovely

Nothing

They fully don’t respect the reservation you make, and just give your room to other people at the hotel who all of a sudden decided to extend their stay. And it doesn’t matter that you booked a room in advance and you are about to come in few hours, they just cancel your reservation (or trying to give you the room and conditions worse for the same price and without windows). So if you make a reservation here, you can’t be 100% sure you are going to have a room you booked or to have the accommodation in general in Cuenca when you arrive. So I recommend to choose another place from the beginning and save your nerves and positive experience in this lovely city

My king room was huge and spotless. All the staff were super nice.

The only downside of my experience was the wifi was jot reaching very well in my room.

Good service overall, good location. Friendly staff.

Staff not speaking English, but that is typical in Ecuador. Promised free parking, but in fact we had to pay at a private lot, even though cost is low.

The location was great, and early morning coffee downstairs was a lovely bonus for us.

I still prefer coffee making facilities in the room, but it was nice to at least have coffee available downstairs.

The location is very convenient, close to the bus station and to the city center. The staff was awesome, and special thanks to Isaac who helped me Olán my trip and gave me many recommendations for Cuenca itself. I would totally recommend you to stay there: good value for money and great facilities.

The bathroom in my room was very very close to the bed.