The location and the variety of places inside the resort

The public WC needs to be cleaned in more regular basis

Everything was amazing and we would definitely return.

Nothing

The staff were generally exceptional from arrival, and through all the departments. At most points attentive and very friendly. The hotel offers a good variety of nutritious hot and cold food. Outstanding in the areas of Bakery and Patisserie! The accommodation was perfect for our requirements, given my disabilities, although not ideal in location for someone with obvious mobility limitations.

It only takes one bad experience to spoil that perfect break, and for anyone with potentially fatal food allergies, the hotel ostensibly went to extreme lengths. Sadly cross contamination left my final experience as being very ill, continuing after checking out. It didn't register that I could not manage anything stronger than water, and avoided all food service areas. I also didn't appreciate the tall, arrogant lounge waiter speaking loudly at my ( in Turkish) to ensure that I was very aware of his being unhappy. Having him come out of nowhere, his actions were far from welcome and, as it turned out, should not have been addressed to me- or indeed any guests in such an abrupt manner. Perhaps greater thought could be given to both location and content for animation? Inclement weather occurs even in Turkey, and guests with mobility issues will struggle to attend the amphitheatre. Evening entertainment could certainly not be described as five star. Lastly, not all guests of retirement age are comfortable with technology. Telling guests in response to any questions to scan their key cards is isolationist. Failure to have a full list of non alcoholic beverages available should be standard in in Muslim country. It aligns with religious beliefs and of course many guests with medical issues cannot tolerate alcohol. Given the high price of purchasing alcohol, anything which reduces that consumption should be S.O.P. - just not here

good landscape, good location, good quality food, sitting arrangements were good.

not enough entertainment activities. amfi theatre closed throughout our stay, even though hotel was full of guests. no volleyball, archery or airgun as per their promotion. limited variety of food, although food tastes good but number of dishes could have increased. kids swings very old woth no safety measures for toddlers.

woke up at 2.15am to blaring music but it wasn’t from the resort. it was from the beach beside the resort. it woke us up and we were on the 6th floor. so it was loud.

Hotel was clean & room was very spacious. Multiple pools & beach with sunbeds always available. Lots of choice of restaurants & staff pleasant. Cleaning staff very good & came every morning. Good location, out of town a little bit but easily walkable & the local buses stop right outside &, take you there in 5mins for 7.50 lira per person. The views are stunning and despite minor issues with communication it was an amazing hotel.

Our room was extremely noisy. We were on the 2nd floor I think due to travelling with a child which was great in terms of accessibility to things, however the outside noise was very loud all through the night. We also couldn't find any information on what was on I.e. where the kids club ran from, if there were shows on. There were posters displayed saying kids club & shows but it didnt specify times/location so in our 4night stay we only made it to one show which we found accidentally. Also the water slides are only opened certain hours which again there was no signage for. None of the outside restaraunts have menus at all & nobody seems to know where you can get things from if they dont serve it - I.e. we seen people with wraps but all the restaraunts/bars we tried said they didnt do them. Nothing major at all but could be improved.

I experienced one of the worst leisure trips in this hotel. I booked 1+3 days in this hotel and paid the fee, and it was due to a problem on the booking .com, one day was canceled, and because we planned to stay for one day, the fee was paid. The matter was resolved with the coordination of the hotel manager and the reception, but one day remaining to finish they told me at 12 o'clock that I should leave the hotel and even did not allow me to eat lunch, also don't let me time to confirm with booking.com considering that I am a member of GINUS, they treated me rudely and unethically. And to the management of the liar. I don't even give the reception of the hotel zero points and it is negative...

When a capable manager declares a problem to be solved, must must do it in practice and not say lie

Very good, food was brilliant. Staff was lovely just maybe a bit more attentive around the bar and maybe some more entertainment for adults like water polo or good games. Overall great stay