The place is beautiful. Staff is great at accommodating

Nil

The hotel lobby

The staff, lobby cafe with the view, the bath on site. The gift shop was surprisingly good and has many goods, prices comparable to the other shops in town.

Some parts of the hotel is a bit old but still very well maintained

Everything! The private bath was particularly amazing.

We were able to get a vegan kaiseki dinner after organising with the ryokan. The dinner was beyond our expectations, so were the staff. Beautiful onsen inside the hotel.

Honestly, nothing.

Spacious rooms, delicious dinner and very good service!

None

Beautiful and clean. Excellent and attentive staff. Staff went above and beyond to make us feel welcome and comfortable. Rooms were the largest I’ve seen in Japan. Onsen area was wonderful. The bar area was peaceful and gift shop provided all the last minute necessities for gifts.

N/A

whole experience was wonderful! from dinner to private Onsen. great spot to relax.

a little far from the main strip.

The staff were detailing and attentive in the service. I will come to stay again soon.

Hotel staff were very kind and helpful in all situations for this primarily English traveller. Amenities available once on site were even greater than I expected - if you book through their own site, or message them ahead of time, you can book (for a fee) a couple of awesome services such as private access to a choice of hot springs and/or different spa treatments. Hotel Shogetsutei's half board is tremendously excellent - the breakfast is a wonderful all-you-can-eat buffet with lots of choice (Japanese & 'Western' options present), and while the dinner changes based on the season, when I went, it was definitely just the right amount of food.

staff are kind and delicious food

everything! the staff, the food, the ambiance loved it!

Breakfast is great. English speaking at reception helped a lot. Quiet zone of the area ,even if a bit far but reachable with walking Nice dinner in your room.

A bit stuffy nose from allergy person. Smell from food could make the room a bit unpleasure for sensitive person.

Hospitality and care

Covid (mask) and the lack of visitors

It was out of my expectation to find such a foreigner-friendly facility in remote area in Japan. The dinner had a extremely high quality and the buffet breakfast was also exceptional.

Considering the amount of food provided for the dinner, I think it would be better if some snacks could be provided.

Everything

The room & hotel facilities were impressive. The lobby & room interior is beautiful & comfy! It’s very well managed & impeccably clean! The location of the hotel is a bit of a walk to Kinosaki Onsen Downtown, but the hotel provide shuttle but every 30 mins!! We love loveeee the onsen facilities, and the Keiseki dinner is great, esp the snow crab! The hotel staffs are very friendly, & super hospitability! We definitely enjoy our stay!! The breakfast is buffet japanese (& a bit western) style & we enjoyed it very much so.

we have had keiseki dinner in different ryokans, for us, the snow crab they served is extremely fresh & suits our taste bud, but not some of the dishes or appetizers. However, we were not expert in Japanese cuisine.. so we may not be the best judge of this. Nevertheless, we love our stay!!!!