you guys took my money and didn’t let me stay in this low class hotel

y’all had taken my money and then told me I can’t sleep in this hotel even tho y’all already stole my money!!!

The staff was nice, the Lady on the bar in the morning was very friendly and nice and good hearted. The reception staff are very help, don't remember their names but Musa was a really good guy.

The isolation wasn't good, I was hearing everything in every room.

had 2 rooms 1 of the toilets never worked

Very helpful and friendly staff. Always here to help. The room was also very clean.

I literally cannot fault this hotel. We arrived, check in was smooth, room was a bit bigger than we were anticipating, wifi, shower, fridge, plenty of power sockets - everything just worked. Spotlessly clean. And the breakfast buffet was just what we fancied :-D

umm ... the "garden" is a local park, immediately next door and perfectly pleasant. But for some reason we had visions of lounging in a verdant garden actually on the premises. Preferably at breakfast with some of their excellent coffee. Not to be. Perhaps I read the blurb wrong.

Great location outside Florence center, with easy transport (20 mins) to the city (tram 1, which runs every 5-10 minutes, 5 mins walking distance from the hotel). Room clean and comfortable. Large bathroom.

The fridge wasn’t working properly. If the hotel could furnish guests with an electric kettle, that would be great.

the staff was EXTREMELY kind, friendly, and happy ! 4mins walking distance from the the tram that goes to the city centre! nice restaurant below !

everything was fine

I liked everything about this hotel from the location to the friendly staff to how comfortable it's, they offer to take our luggage after the checkout time so we can vist the city without travel bags and that was very helpful nice place I would recommended.

Nothing

Professionalism

Nothing

Staff very nice and helpful. Breakfast was quite pleasant. Room was cleaned each day by housekeeping. Great hot water for showers!

Room was on upper floor facing street. Noisy on Friday and Saturday evenings until very late.

Staff were friendly and helpful. Water was hot

The worst part of the hotel wasn't the hotel but its location. Just across the street was a bar that was so popular that the entire parking lot was filled with people yelling and singing until after 2am. Might not have been so bad during the week, but it was crazy loud inside the room.