Excellent location, nice staff, nice rooms

Some decor a little dated but overall excellent

Location, value for money

Nothing this was what we expected having been here before

Originally, the price

First small room had floor board creaking and smelt like it had been used by smokers, ended up with itchy eyes and clothes tinged with smoke in the time I spent in it, asked to change rooms within half hour, the second room was large and nicer, but at 2222 loud music started up (on a Sunday night!). Ended up cancelling the booking and headed down to the Ibis as really couldn’t trust the music would stop thumping through the walls. Not heard back about a refund as yet as tbh it’s poor, the staff were ok though.

Excellent location central

Everything was good

Ideal location regarding Carlisle station, 50 yards away. Chippy next door. Wetherspoons just down the road. Heaven.

No suggestions.

its centrally located

I must have missed out on the 'friendly staff' who have been reviewed by others. The one I had obviously thought I was making it up when I said I wanted another room because the bed linen was covered in yellow stains. The second room (keys provided through gritted teeth) was OK.

Parking was free and the girl on reception this morning was great though simply embarrassed of the facilities. She must get regular complaints

Filthy room, corridors smell, dog barking all night in room opposite 10pm fire alarm went off, I got out of bed and tried ringing down ( no answer) walked down to reception Past what I can only describe as lots of residents out on the corridor who looked homeless with dogs and the smell of cannabis in the corridors. One young girl said its alright love, its a false alarm. This left me slightly nervous to go back to sleep. I managed to drift off around 3am to be woken by car horns outside and rap music from below. I stayed here hoping to get a good night sleep as I had a business meeting to drive to in Dundee the following way, so little half way stop before my next leg of the journey. I wokken have to barely no sleep and went down to reception The girl on the desk apologised for the alarm. I did say it's unacceptable how guests wasn't asked to leave rooms or alerted it was a false alarm. She again apologised and said there was only one person on last night and too busy in the hotel. I almost felt sorry for her as appears she possibly gets hit with the regular complains. I've left itching today especially after reading the reviewd on trip advisor Maybe OK for a young person who out on the drink for a night out, though not if your away on business and definitely not a couple break.

Clean spacious rooms.

Only downside was the noise from the bars. That was my own fault for not checking location as that road is known for party life on a Friday and Saturday, imagine mid week it would be a lot quieter. Hotel staff gave earplugs so slept fine.