Boa localização e muito limpo.

As instalações são muito antigas, o mobiliário está um pouco degradado.

It felt like a mental hospital converted to rooms for the use of hotel. Don’t help that the emergency exits were locked as well

Everything. It felt like an old age home or a mental hospital.

The lady who helped us was very kind and working hard. I believe she was alone, so kudos to her!

Everything else was terrible. It needs refurbishment badly, halls and room stank of smoke. Rooms look very different to how they're advertised online. It's just gross. It looked like I had dried blood on my pillow.

staff were excellent and friendly

evening meals were not being served on first night chef couldn't find bacon for breakfast on last day very few drinks were available at the bar. both alcoholic and soft drinks

The beds are comfy

Left one person to check everyone in and serve at the bar, she was amazing the way she dealt with the situation but not acceptable. The breakfast was horrible and they charge £7.99 for that, cold, no bacon and the quality was dreadful. Smells terrible when you walk in. l

On inspection only, the proper-sized 2-person shower was the only redeeming feature.

When I booked, I booked "Ox Hotel", on arrival after driving around trying to find said hotel, we find "Milton Hilltop Hotel"??? Finally finding this place, the outside told the story.... All pictures on booking.com are extremely dated and taken obviously, when they were first advertised/opened. The reception lady was nice & sort of shocked when we checked out so quickly. Everything else was NOT as advertised. I was so disappointed & upset I forgot to take any pictures and just wanted to leave. Our room had the usual TV, tea-making facilities, bed, toilet & shower (which to me was the only redeeming feature there) and the room had (obviously) received a recent lick of white paint. A pipe in the ceiling of our room had a nice raw-edged box cut around it, not even attempted to be filled in. The carpet on one side of the bed had precarious looking fresh brown stains. My fiancé believes this to be more of a conference hotel....personally, no self-respecting business people would stay there. We left an hour or so after arriving and I was prepared to lose the £180 I'd paid, just to go elsewhere. If I could get some or all of my money back on false advertising grounds, I would!

It was convenient

It was nothing like the pictures. It has been renovated very cheaply. The toilet was not fixed to the floor correctly. There was a hole in the bathroom door. The only window in the room was tiny and frosted so there was no view.

Jack the receptionist/ bar person very helpful and friendly

First impressions not good, signage and entrance shabby First room smelled very strongly of cigarette smoke, another room provided quickly by Jack. Rooms very tired and worn , back of bathroom door was damaged, lots of lime scale in bathroom and in toilets by the bar which weren’t clean. Breakfast was poor, no eggs, ( we were advised in advance of this), no beans, tables not very clean