Located near the shopping mall

Always there is a plumbing problem. 3 different rooms three plumbing problems. The hotel cuts corners in annoying way. For example, only two large towels. No face cloths and no mid size towels. The towels are old and hard. They need replacement. Soaps, shampoos of a quality grade 1 or 2 star hotel. Staff looked miserable and not all but many were not helpful. No greetings at entrance to hotel by doorman. The buffet food is good but dinner quality was a disappointment and the inattentive wait staff embarrassed me in front of my date with their poor attitude. It was very clear they did not want to be at work. I left a note for the dining room manager and received no reply. I will never eat in the restaurant again

decent wifi

Wifi could be faster

great staff and service

I have stayed here so many times every time I write a review that Booking.com asks me to write I feel like I am shilling for the place. I am not, I can just seriously say that it's a great hotel, period.

Nothing, really. I know you ask for 2-3 sentences so I am really just filling up the space. Basically it's a great hotel in a fantastic location that has all you may need.

the location and the service provided by everyone

the inside Pool never works

Everything

Everything was great

location

WiFi doesn't work. when enquired about the same it was replied that its free and number of persons are using it, that's why its not working, and if you want good connection you can have another one with a fee

location and comfort

A little noisy, people talking loud in halls, but it’s not hotel’s fault

We were in Mexico City for a wedding. It was also the same weekend of a Formula 1 race, and that affected a lot. We stayed here at the suggestion of the Bride. The hotel was very nice, the staff were first rate, and the food was fantastic! The room size was generous, the AC/Heat was nice, and the beds were very comfortable. My wife said several times that this was the best hotel we have stayed in with all of our 20+ trips to Mexico. There is a very, very nice mall across the major highway, that is very upscale, very large, and very safe. My wife liked it also. We were happy to see a Sears store still open, it was the nicest we had been in and reminded us both of our younger years. We did not use the pool which looked pretty, the gym , or visit any of their evening clubs. It is a large complex but is designed well. I loved all the art!

Location was very close to a major traffic artery, a little noisy, but not in our room. Location didn't encourage much in getting out and walking around, like I love to do. Like lots of older hotels the facilities needs more attention to upkeep. Couches and chairs need repair. Plumping needs a little attention and some linens were a little thread bare. Wifi was working but not strong. I missed not having a coffee maker in the room and a coffee bar downstairs would have been nice. However, the restaurant opens at 7, but I'm up at 5.