The food was decent, access to the pool was great if you didn’t go too late in the evening, walking distance to the ski facilities and nice restaurants, friendly staff who try their best to help you.

We stayed half board in the Feb half term. the queues for the gondola and ski buses are horrifically long - up to 3 hours. you need to get there early and breakfast only starts at 07:30. it’s just too late. The bus also leaves too late in the morning. The staff, although lovely, seemed completely out of touch with the practicalities of skiing in Bansko and didn’t offer any useful information. The rooms are tired and need some updating. We did have an issue with our shower but it was fixed while we were there. Finally, the pool got VERY busy later in the evening and is definitely not suitable for families. try and get there around 4pm.

nice staff, very friendly

black mold in bathroom. no fire sensors in rooms and for first day no hot water.

Staff

Breakfast

Staff were extremely friendly and helpful. Location was good, around ten minutes walk to the Gondola. There was a free shuttle bus if you preferred though. Swimming pool was lovely and warm, great for aching muscles! I booked four rooms for our party. The two bed apartment was an excellent size for four men. Two toilets was a god send first thing in the morning!!

Some of our group thought breakfast was limited, and starting at 8 meant we couldn't get to the Gondola early to get to the front of the queue. A couple of the baths leaked when the shower was in use. One of the triple rooms was small for three people.

Lovely spacious rooms, great location for skiing and nightlife, spa facilities excellent too

The room door (334) needed repair and the lighting in the doorway/corridor could be better

the view and the room because they were clean

the hot water wasn’t working for 3 days. the pool is cold

The only good thing about our stay at the hotel was the location. The manager of the hotel was very kind and understanding- she helped us a lot. The rent a ski staff were amazing and very kind!

Our stay at the hotel started very bad and disappointing. They give us a room on top of the bar ( where they had very loud music every night between 19:00 and 23:00, party full of people shouting) so we weren’t able to sleep and rest as our room was moving from the loud music. Plus next to our room there were a group of 18-24 years old and they were partying and coming in and out of the rooms all night long. We definitely could not rest and could not wake up 7 am to line up for the ski lift. We complained on the second data and we have been giving another room which was a little more isolated, so we managed to sleep. Unfortunately we were downgraded to a worst room then were first placed without balcony. Not recommending this hotel it was full with young party people ( 4 buses) not recommending to someone who would like to rest and relax and has a family. This hotel was one of those party one where is full of young people doing wild things and just come to party and be noisy. The pool was disgusting and full of people due to the above mentioned big groups with young people. The receptionist could not speak the local language and did not understand it, plus they could not speak English and did not understand . It was extremely difficult to communicate with the two reception girls and made me so angry when I wanted to compline for the noise as they just did not get it.

nothing

everything

The location of the hotel and the view from the room. Meals are good and varied

The swimming pool, turkish bath and sauna areas smell of mould. No towels provided for the pool so you need to bring your own from the room

good ski shop downstairs good staff good breakfast good bar very good room heating

great location, friendly staff, great facilities.

basic rooms

Convenient location, around 5 minutes on foot from the gondola. Warm and clean apartment.

The sofa bed was horrible to sleep in. Reception staff was not that kind, not that serious of a downside though.

The price and transfers

Hotel is very close to Gondola lift, restaurants, shops. Polite staff, nice food.

The bathroom was in poor condition.

The buffet food was great value for money, both breakfast and dinner. Also really enjoyed using the pool, steam room and sauna daily. The pool is on the small side, not ideal for doing laps, but very good for a post ski relaxation. The rooms are are very well heated and you can control your radiator. The place is well located only ~10 mins walk to the gondola lift.

The room design and decor seems a little dated and the lift is a bit old as well, but that is all. Not really any major complains, not at the price point.