Las personas muy buen servicio

Que la tinaja no estuviera habilitada

Fiquei 3 (três) dias hospedado no hotel Newen B&B e foi tudo perfeito, os funcionários são muito atenciosos e cordiais. Durante a estadia o hotel teve que realizar uma manutenção no quarto onde eu estava hospedado, com isso me colocaram em um quarto com vista para o vulcão Villarrica e também me deram um vinho de presente. O hotel possui uma decoração muito bonita, além de ser tudo limpinho, certamente em uma próxima ida à Pucón retornarem a este hotel!!!

Location, staff, breakfast.

The pictures here showed a space that didn’t exist due to a previous remodeling. I was hoping to sit and relax in a couch that wasn’t there. My room (305) didn’t have enough sound proof isolation. I could hear and understand what they were talking in what I think was the next building.

Hotel is great, all the comforts without all the flash, Staff fantastic, breakfast great, location excellent,

No english available on TV

Breakfast was good, even tho it was little. Location was extraordinary, very close to every atraction and bus terminal, easy to connect with everything.

Localização

Insufficient staff support. The is no 24h assistance and they say they won't accept international credit cards. Besides that, the smoke alarm rang, we asked the staff for help but we got no answer

The staff was very friendly and helpful, making our stay really comfortable.

Everything worked as it should, no comments here.

great staff, excellent breakfast, attractive facility

the B&B doesn’t have a parking area. Guests need to find their spot on the street. it worked out OK but does increase the potential for theft…. Otherwise it was a most lovely stay.

Breakfast and location

No parking by the hotel

Location was great, breakfast too.

A/C units could be updated to wall units

great location, friendly and helpful staff. nice feel about the place.

no air-con, although they provided fans

cosy, clean B&B with great service and nice breakfast

wifi could be faster and car park extra cost off site

-Very nice breakfeast -Nice location -Lady at front desk(not sure her name, she had nice tatoos) was very helpfull for tours

-We walked in at 2h00pm and we were greeted with "check in is not before 3h00" which we found very rude

The hotel was in the middle of the center, making it perfect to go out to eat, to the lake or to tour agencys. The staff was super friendly, giving us many tipps and good recommendations. We needed to have early breakfast twice and they always prepared us an extra plate with everything and even a sweet note. Being one of the cheaper hotels we were very positively surprised and really loved it here! And the views to the volcano while waking up were just perfect!

The rooms are not very soundproof, you can hear the people passing and some loud birds in the morning, but really nothing bad.

location was not bad

1- when we arrived there were no personal to let us get in to the hotel, it was cool outside and not one at reception. 2- it was winter and not hot water available!! that was terrible, no recommended at all. 3- poor communication from the hotel with the compliance about hot water and breakfast. this is not the spot to stay!

To start the welcome was extremely friendly and welcoming - Javiera was great! The breakfast was the best we had in Chile. They also have private parking so ask if you drive! The hotel is centrally located and you can go to all the restaurants nearby. The rooms are very very cozy and we had a balcony with a view of the volcano :)

All good