The staff was really polite, free coffee/cacao 24/24, free ice pop stick. I really like the bed, it's comfy. There is free yukata and there is a jacuzzi onsen outdoor (only for men).

The hotel is on a hill, quite difficult to walk there with luggage. Didn't know that there was a free pick up service from/to the train station :/

Large rooms yet cozy, big couch, free shuttle to Gora Station and more freebies (drinks, ice pops, yukatas), friendly staff, easy chek in, their electric kettle (haha!)

late check in and early check out conpared to other hotels, and the location (it's not that far from the station, but the steep road to get there makes it difficult to go on foot)

Onsen, Ice cream, free beverages, kind staff

WiFi ok but could be better

Very silent place

Many choice of Yukata and tasty breakfast!

Too long, curved, high angle climbing to go hotel. This is Hakone, but anyway sometime scarily.

Room was very spacious. Location was great - down the street from Gora Park and Koen-shimo station of the Hakone Tozan cable car. You can get to Owakudani, Hakone open air museum, and the Hakone museum easily.

The hill going to the hotel was very steep and was difficult to climb before we learned about the cable car station, so it's not the best for travellers that might have some physical difficulties. A reservation for dinner at the restaurant needed to be made by 4pm, so you either eat in or out. There is are a couple of dinner places around, but the general area and the station closes early. The only convenience store nearby closed before 7pm.

We unexpectedly needed last minute accommodation and booked in a slightly panic. However, we were really pleased with our choice. The location is brilliant (right next to the amazing Gora bar and grill). The staff were lovely- they even moved us into a more appropriate room and gave the kids Haribo. They went out of their way to find us nappies when we realised that we’d forgot them. Also, there were alcoholic welcome drinks :)

It’s a little dated- but the rooms are big. The onsen is nice and a good size but is indoors.

The staff was very nice, the room was very spacious and clean. Not many visitors in this season so the Onsen was a very nice experience. Also, I booked 2 breakfasts and they were very delicious, I highly recommend it.

The wifi was too slow and weak, it takes too much time to load a page/app/notification. Dont book the 2nd room, there's no view from it. The elevator is quite small and old type. Also, you may have to wait a bit breakfast. Also, in my second morning, there's no one in instruction area to guide me.

The beds was very nice. The fridge in the room help a lot since I bought a lot of snacks and foods.

The Wi-Fi was bad. Connection drop and very slow load times.

room

food

I went during the week and the price is really cheap. Right next to the Gora garden and museum. Great value for the price!

The room is quite old and furnitures are kinda worn out/ripped and feels a bit dirty, especially the sofa chairs. The public bath floor also feels a bit dirty. Internet is pretty slow at night.