Piscine était agréable la chambre était propre Le hammam était agréable. Le personnel très agréable Appartement agréable. Bien situé dans le calme À faire une fois en famille et en amoureux pas loin du centre-ville

Dommage qu il n y avait pas de kit pour la cuisine Obligée de le demander à la réception. Il n y Avait pas de chaussons pour la piscine Et il manquait une petite bouteille d eau pour notre arrivée dans la cuisine

Le confort chambre au rc avec kit kitchenette et terrasse. Vraiment Top.

Pas de clim et pas de ventilateurs dans la chambre (plus de 30 degré à l'extérieur....) Odeurs fortes d'urines avant d'entrer dans l'espace aquatique (sur mes 5 jours de présence) . Répugnant. Suite à plusieurs demandes faites à l'accueil, nettoyage fait une fois, constaté vers 14h à 19h, même problème, odeurs fortes d'urine. Sol espace aquatique et pediluve sales. Eau piscine à minimum 30 degré.... Aucun effet rafraîchissant mais apparement c'est la demande des clients : pourtant ce n'est pas la piscine de la cure thermale qui elle se trouve en aval de l'hôtel dans un autre bâtiment.

Location

Check in times were strict and use of facilities outside of check in/out was not allowed even though we only stayed for 15 hrs including being asleep for majority of that (3pm to 11am). Breakfast had good variety of food but ultimately poor quality

Our family had a fantastic stay at BO cottage. The apartment is spacious and well-equipped, we appreciated the convenience of having a kitchen at our disposal, especially when travelling with kids. One of the highlights of our stay was the swimming pool area. If you're looking for a family-friendly getaway, this place comes highly recommended. We can't wait to return for another memorable vacation!

Beautiful location and well equipped apartment

Bathroom sink was broken for the first 24 hours. Plates and glasses were very dirty.

Great for families and enjoyed the trails from the hotel into the woods.

The food in the restaurant needs improving.

Calme / piscine / local à vélo / proche centre /

RAS

I book this hotel as a base camp for Normandy exploring and was excellent , good size room , great pool area , nice little town within walking distance , overall great stay for what I was looking for , good price too I didn't read reviews before booking , which I did after and I was bit conscious, turn out , staff speak english , they were nice and helpfull and some people putting reviews are just strange weirdos

To note , in fact there is no other TV chanells but French , I just checked as I don't watch TV it didn't bother me at all, funny thing with WI FI , my companion phone worked fine ,my didn't , but I had my mobile internet which worked fine, so agan not an issue for me

This was our third time staying here so we are obviously satisfied with the accommodation and staff.

We had dinner on one night which wasn’t very good chicken was undercooked and several items were unavailable for the sweet as we had booked a later time and there were items which weren’t replaced. However in mitigation there were only 2 staff serving tables and I think they were run off their feet as the restaurant was exceptionally busy that night.

The location The village was beautiful.

Room very sparce and clinical, not comfortable. Layer of dust on everything including kitchen utensils Hotel very dirty, hadn't been hoovered in months it looks like!.. The spa thermal baths were ridiculous. We spent £800 on 2 afternoons there and the treatments we had were terrible. I'll give an example... 72€ for a clay wrap....they covered my stomach and FRONT of my legs for 15 mins....the worst treatments I've ever had in a spa. AND the receptionist was so rude, we were definitely treated differently by her to how she treated others at the spa, the second day we went in she even blanked us, we were the only ones that didn't get the welcome package also. We tried to enjoy the experience and tried to be friendly to the receptionist, but overall we felt completely ripped off. The spa had a vibe of a commercial business getting you in and out as quick as possible and treatments done as quick as they can. We have done thermal spas on the continent before and have felt the benefit after, the only thing we felt this time was a hole in the wallet. Such a shame because the setting is absolutely beautiful.

Water space

Beds

Very good spa facilities and help with our recovery time. Very glad this year when the sun came out which made a significant difference.

Room was ok yet a little on the small size for two people. View

Very clean and comfortable. Location is great for day trip and also surroundings are cute. Price/value extra-reasonable!

Swimming pool water temperature a bit cold...

The pool was great fun for the kids.

Good location, the village is pretty, great for walking

The water in swimming pool was cold and corridor in the spa area freezing

Our family had a very cozy time. We felt warmly welcome from the start and greatly enjoyed the facilities and the area.

Front desk staff very nice Indoor pool area for kids

No lights out at night Breakfast organisation needs an improvement!

large room

Restaurant only open for two hours (2x1 hour sittings) and bar non existent

the location was excellent, facilities were perfect for us and the property was very clean

Location was good. Room was quite large with basic cooking facilities. Outdoor space was nice.

Room furnishing was very tired and in need of updating. Corridor leading to the room had signs of damp. There was a strong smell of cigarette smoke from a service area off the corridor. probably used by staff as a smoking area. The evening meal was not up to 4-star standard, especially in France. Exterior lighting outside the main entrance was non-existent. I don't expect to have to use a torch to find the way to reception. Better information needed for non-french speakers. Internet did not work at weekend when hotel was busy.

Unable to get anything to eat as restaurant was full as it was to small for the size of the resort and no bar to get a drink. Told to get alcohol and food from the town and we could eat it in the lounge area.

spacy room

no WiFi despite promise

Pool was absolutely lovely. Room size and balcony were really good.

On the forest side of the hotel it’s very noisy from early hours of the morning till late at night. Use of kitchen is a bonus if you want to save money but you need to clean it very well to not get charged €35 fine. There is no cleaning products so you need to purchase them yourself. Bathroom lacks a shower mat so you end up using your towels to clean the water (it’s a wet room). Also staff is not cleaning your room throughout your stay but not having a dustpan and brush makes it difficult to clean. You need to empty the bins so be aware to have a walk to the car park to sere gate your rubbish. Extra towels you need to request in the reception. Also keep in mind you will pay additional tax on top of your booking and safety deposit but only from a credit card.

Nice spacious apartment with well appointed kitchen. Excellent pool. Relaxed family friendly place. Great location for Bagnoles de l’Orne which is a lovely town.

Restaurant and bar area are not appealing. They could make this nicer and use the large terraces

lovely setting

not much to do in the evening

The room was a small apartment- ground floor with access to garden/grass. Good equipment and fine beds. Car parking next to the building, safe environment. Lovely green surroundings with the village at 15mins walking distance.

The hotel lacks “atmosphere” - in essence it is a large chateau-like new building which needs to develop character.