food was amazing

our room was not swell equipped and stock up for a 4 star hotel

Amazing lunch and dinner buffet! We actually didn’t try out the restaurants because the buffet was so good.

Wi-fi was really slow and sometimes not working.

The room

Our booking was not revieved from booking.com to the hotel. We had to wait for one hour to get our rooms. They did not provide any towel cards for piscine. The staff forced us to check out from our rooms at 11hr when it was written noon on the package. And this was communicated to us the next day by a letter.

The activities were fun. The staffs at the main restaurant were so welcoming. And there was a variety of options during the buffet.

My room was not that clean, there was a dead cockroach, but we did not raise any issue about this one as it was no big deal. However, the main concern here is the lack of professionalism about some staffs. We were supposed to check out at noon and the FA supervisor was aware of it as he is the one who assisted us. But the staff came to pick up our luggages at 11:30. Again it was no big deal as we informed him to come later as we will check out at noon and he told us to call at the receptionist when we are ready. However, at 11:50, another staff came to pick up our luggages without us informing the receptionist that we are checking out from the room and on top of that he entered the room without even knocking and saw us naked. This was completely unpleasant, unacceptable and unprofessional. We did raise our concerns with the receptionists and they made it seemed like it was not that big deal. Also, at the restaurant, there was a staff constantly verbally abusing others staffs. Might be they were not doing their jobs as should be, not sure but these should not be done in front of clients as we came at your hotel for a relaxing experience, plus seeing other staffs being verbally abused shows lack of mannerisms and respect between your staffs which is not okay at all, especially in this era.

Very interesting hotel, with great attractions and activities for whole family including kids, good food variety and nice decent room

On AI plan, I feel delay (at times deliberate) to serve at bars and even for restaurants. The Check-in time is 15:00 and check-out at 11:00 (not even a day!).

The resort was nice most of the staff were pleasant. The beach was very nice. The taxis were all clean and the drivers friendly and helpful. A big plus to the person who organised the taxis

We arrived to no towels in the room. A water leak in the bathroom. A TV that didn't turn on. We contacted reception 4 times to fix the problem even having 1 technician never showed up at all.

great facilities great entertainment great staff on the beach

nothing

Food at various restaurants was very good. Service was amazing

Rooms are quite dated. Manager did tell us this property is due for renovations.