The Balcony was nice

On Booking.com the property is advertised as having room service Breakfast,this is not the case,with no Breakfast avaible even in the resturant.The main reason we stayed there was not having to worry about going and getting Breakfast.Details need to be updated.Ther was no heating in the room which is also advertised on booking.com.

Heritage style room with a private balcony

Available

Old

Promising to be a great old pub if all plans eventuated. Restaurant a great asset.

The overall ambience is too much of a mix to make a good impression I don't know if it will work see

The duty manager was very helpful resoving our complaint about the first room allocated to us. Hr was very helpful as a dining room waiter and invited me to look around the old hotel. He was everywhere,a very busy man.I think his name was Brad. He also helped me find a safe place to leave my car in an overcroded car park.

The motel part of the old hotel is tired and really ordinary The first room allocated was terrible. Peeling paint on the door and stick on Aluminium foil stuff to restrict light I presume. Something from the sixties..

handy, staff friendly and food good.

A bit tried.

good location and friendly staff

could be cleaner, it’s nice to walk in and smell the cleaner used but this smelt a bit stale

Breakfast was excellent as was the staff

Bathroom....water flowed out the door

the location, bed, tv & air con where great!

not very clean, a bit old and sad. shower kept dripping and light didn’t work in the bathroom

The park opposite, proximity to town, the pool, comfy bed

Staff too casual, room not fully provisioned initially ie had to ask for milk, utensils, WiFi details etc. Room lacked ambience.

Location is great

Facilities are ageing but value for money

The accommodation was very clean and comfortable and the restaurant food very good. Great central location to all things to do in Charters Towers. Will definitely stay there again

The room/bedroom area clould have been bigger as the bathroom was about twice the size that would have sufficed. So if bathroom smaller, more room in the bedroom/sitting area.

clean and comfortable

a little noisy and a lot of light gets in even with everything closed