The customer focus and service far exceeded our expectations... The staff was very customer orientated and went above and beyond to deliver a great experience. It started at the reception where you were always greated with enthousiasm and helpfulness. Going from helping with luggage, cleaning your car windows before you would leave again (they even proposed to clean the car entirely),... It definitely continued in the restaurant where Angelo and his crew always greated everyone with a geniun 'buongiorno' and how can we help you. Every little question was positively answered and we did feel like important and welcome guests. Also the corona measures were very well implemented (ex. an assigned place at the swimming pool/garden or beach with 2 loungers, parasol and free towels and beach bag, an assigned table at the restaurant, ...). We also appreciated the free rental bikes which we used on several occasions and brought us into Lido di Jesolo city centre in 20min. The hotel is located in Pineda, a green long at the end of Lido di Jesolo. When you are looking for a relaxing and calm 'sejour' where tradition and service are held high, we highly recommend the Ermitage hotel.

Although we very much appreciated the calm and peaceful location, we would recommend the hotel to create a dedicated 'salon' inside where you could have a drink or coffee after diner (during the evening). This dedicated area would definitely be the 'cherry on the pie' as the hotel is located at a distance from Lido city centre (by bike 20min - by car 10 - on foot +/- 1hour). This is definitely the only recommendation that we can do as everything else was provided for.

clean facility, friendly staff

not many restaurants in walking distance

The staff and the open air spaces like the restaurant the swimming pool and the beach

Maybe the meals hours slots could be extended a little bit ...breakfast ends at 9.30am lunch at 1.30pm and dinner 8.30pm

Dinner was great. Also, Corona measures were respected and they found a great solution to replace the buffet. Loungers could be reserved at the private beach and the staff was very friendly.

A few more vegetarian options would have been nice, as almost all meals from show cooking involved meat or fish. Also, we did not have a safe in our room.