This property is disgusting for cleanliness. Not vacummed, a dirty cloth was used to wipe the hob, tap and worktops. My wife placed clothes on the coat hagers then when taken off to wear they were full of white dust!!!!! Absolutely never again. We went home a day early it was a disappointing stay....never again!!!!! We contacted Host and Stay at 4.55pm our first night but no reply, they eventually returned our call at 8.22pm asking if they could send a cleaner which we refused as we go to bed at 9pm, if they would even arrive the same night. Absolutely never going to use Host & Stay ever again. The insurance they charge is a con, bedroom carpet was burnt by an iron previously and hasn't been renewed.

See above

Great location, nice cottage but needs some tlc

The mattresses where absolutely shocking need replacing ASAP, the shower heads where mouldy especially the top floor one, my son refused to shower in it, it was clean ish but found the kitchen cupboards with stains down them, crumbs on the work tops which I cleaned, and dust on light fittings, lamps etc, also looks like renovation work is been carried out with half jobs finished and not cleaned after, white plaster on first set of stairs all the way up, also the cleaning stuff, vac etc just chucked under the stairs in full view, Could do with a curtain or something. It's a beauitful place and I'm sure once all is corrected it will be a lovely cottage.

Location brilliant

Dirty sofas,uncomfortable beds ,cooking pans unhygienic scratched nonstick coating and dusty.

The location to all the things to do in Whitby was great and central

We’re do I start ,the entrance upon arrival there was a big pile of pigeon mess before you even enter the cottage and also fag ends and rubbish ,upon entering there we’re at least 4 bolts on the front door but only one worked ,the baseboard Infront of the fridge was missing ,a cleaning cupboard under the stairs was in full view ,the log burner (no logs supplied ) had not been cleaned out ,the door of burner didn’t close properly and no poker or brush etc ,upon going to get cutlery for meal we found only enough knife and folks for three guest when there were four of us ,paint all coming off on stairs like it had been mouldy ,stair carpet needed cleaning ,dirty marks on side tables and dressing tables also mould in showers , a lot of these points had been made over a year ago but had still not been sorted by host and stay ,and as you can expect we will not be staying in a host and stay cottage again ,and defiantly not this one

Location

Very uncomfortable sofas and beds , need replacement poor quality Decoration needs attention Noise from bars at night

Lovely cozy little house, great location. Perfect base for a family stay and much more enjoyable than a hotel.

A couple of fixtures and fittings like the shower doors could do with updating but these are very small details

cleaning not done properly hairs on bedding and in bathroom bedroom stool broken not very clean paint on walls dirty no hand rail on stairs it was difficult to walk up and down them

The location was convenient and it looked nice on the pictures.

The 25 quid damage deposit,honestly the place is ready for a refurb and nothing like the pictures, once we actually found the cottage as the directions were awful.we discovered not only is it nothing like the pictures but it's right next to a night club that plays music until 2am.. ,it certainly wasn't clean with cobwebs in multiple places ,mould in both showers,and very dusty. We also found a dummy just under the bed when we dropped something and it rolled under there,aswell as a tablet of the medicinal variety..not ideal if you go with dogs or children. The beds were awful almost like they were made out of old slinky's,as previous reviews have stated,as were the sofas.the walls downstairs have had mould wiped off near the stairs but you can still see the spores coming through, downstairs under the stairs is exposed and full of boxes and cleaning products,I'm not sure why as they clearly weren't used. There is also a second door downstairs which would have helped to keep the noise out but it is currently hanging off its hinges and can't be shut,the main entrance door the top left panel has been kicked in and repaired very badly, certainly wouldn't regard the property as secure. The plinth near the fridge needs re fitting ,the floor downstairs was sticky,the TV unit is peeling,the middle bedroom carpet was stained as is the stairs carpet. Also the majority of the internal doors that are on their hinges are difficult to shut,if possible at all.. the middle bathroom cabinet had toothpaste stains from the previous guests where they had stood electric toothbrushes up,and the upstairs toilet the handle spins all the way around before it flushes. The windows were also mouldy throughout. The stairs also are nowhere near what I would regard as pet friendly,never mind friendly towards children or the elderly.there honestly is probably more but this is just off the top of my head.