Impeccable customer service. Gym is fully-equipped. Loved lagoon style pool with waterfalls. Excellent hot tub. Very comfortable bed. Ice machine works. Hot and cold breakfast items were really good. Tip for entering exterior East side entrance - pull handle up, don't push down. Water in kitchen sink and shower never got fully hot, only warm. Our only negative was neither of the poolside gas grills had propane. The front counter did not have a solution. Even if there were propane available there was only 1 tiny rack for the grill. Luckily, we had our Hibachi grill and used that by the pool. We were fine but others were very upset.