We were having a wonderful, perfect trip until the second evening when the upstairs neighbors overflowed the bathroom. One of our bedrooms and bathrooms flooded and we noticed tons of black mold on the ceiling in the bedroom. Sun Surf Realty worked fast to get us in another rental that was not oceanfront and was much older and lesser quality then the one I had rented. It was very frustrating to say the least. I feel like I over paid for a less quality rental on the other side of the island. It’s a shame really.

When we arrived the linen was folded on the bed. When we tried to make the bed we discovered the sheet was for a full sized bed and the bed was king size. Because we had not discovered this before the office closed we had to call the after hours number. We ended up calling 5 times before someone delivered the proper sheets. This was a good 4 hours later around 9-9:30 pm. The next day we walked across the floor with bare feet and found dirt stuck to our feet. I reported it and they offered to send housekeeping. However with the COVID virus we ended up mopping the floor ourselves. I saw many places where lamps and furniture was not dusted. There was also a musty smell around the air conditioner / hot water closet and the air conditioner made a grinding noise from time to time when the fan/compressor was on. The towel rods were loose and fell off the wall a time or two. I feel management needs to inspect and do routine maintenance more often. My Parents have a condo in this same building and over the years the attrition has had its way. But the unit was maintained and upgraded. All units need this from time to time.