The Inn itself, the staff, and Oscar in the dining room.

A/C was loud (Room 209). There was a lot of noise in the room above us.

The historical ambiance was the best part of the property.

The room was very dated and unclean. Dust everywhere.

The hotel is a very unique older hotel. I loved the restaurant and bar area.

Problems with the tv and programming.

Beautiful historic lovely hotel

Everything was wonderful

met new people, good food, music

woke up by garbage truck at 4 am I expected more antique pieces in our room

Very nice inn from a beautiful Ara of its time.

Atmosphere was exceptional, takes you back in time

The restaurant experience was terrific. They had a small band in the lobby. The bed was comfortable and the room spacious. This is a really old hotel, but they make you feel like its home.

I prefer fluffier pillows

The hotel is beautiful. It was exceptionally clean and inviting. The bed was extremely comfortable. The staff was very friendly.

The only thing we did not like was getting our luggage into the hotel. Since there is no ramp and only steps, we had to carry our belongings into the lobby area to put them on a cart. However, a young lady at the check-in desk graciously assisted us with this task.

Everything!

The bed was extremely comfortable and all of the staff that I encountered were very friendly.

The shower curtain in my bathroom had mildew all over the bottom of it. The toilet paper holder was rusty. And the room was absolutely freezing when the blinds were open. The pictures on the website are extremely misleading. I was disappointed.

The hotel is a majestic gem in a beautiful old town. As soon as you walk in, you will want to take a seat by one of the wood burning fireplaces and sip a cocktail or coffee. The staff is exceptional and service is superb The food and small bites are delicious and available both in the dinning room and lounge We stayed in a suite which was quite large and beautifully decorated, comfy bed and bathrobes and good quality bath products. And two gas fireplaces! Hotel is walking distance to many attractions and the lovely shops and restaurants in downtown Aiken

Coffee and pastries are available in the lobby but the rooms do not have coffee pots. Just a slight inconvenience... but they do offer room service!

Very friendly hotel and restaurant staff. Room was well appointed. Delicious dinner, best scallops I’ve ever had. Excellent breakfast. Great location.

We had confirmation from Booking.com and the Wilcox, but when we got to the hotel, they had the confirmation for us, but didn’t have a room for us. The main reason for going to Aiken was to stay at the Wilcox. Very frustrating and very disappointing!!

Beautiful antiques. Nice history. High bed which I do love. Places lemon lime water by bed at night. Turn down service.

Maid service changed bulb in bathroom and left fast fro. The light socket all over bathroom sink and personal items. Food in restaurant was mediocre for such a high price.