Loved the location and everything else about the property was superb

There was nothing to dislike

Classy, Oldworldly Charm Fun and Friendly Member’s Club Loved the Live Jazz Great Garden Restaurant Cosy room overlooking tree tops Daily fresh fruit, Mineral water and Newspaper Prime Location

Good location with some characters about.

Too many demanding women about, close the spa .

Wonderful location- Attentive service - Opulent Decor & Splendour.

The room was superb, very comfortable and everything catered for.

Nothing

The member's club is absolutely superb. We were offered a room upgrade upon arrival and the pictures on booking do not do the place justice. The rooms and bathrooms are spacious and beautifully decorated in a very British style, most rooms retaining some of the old furniture and fixtures. The location is close to Selfridges and Marylebone High street.

The hotel entrance was under renovation. It forced us to walk outside and the back service areas, and then through a maze of hotel sections. When we asked the manager for a rate adjustment, he smiled and ignored the question

Nothing

NO service at all. Terrible experience from beginning to the end We were offended from the very beginning. 1. There is no signs or whatever outside 20 Home House Portman Square so when I opened the door, I asked the hotel lady was that the entrance. the lady replied bluntly what entrance and I said the hotel entrance. She said yes and walked back inside the hotel without offering any help on luggages. As we have quite a lot of luggages, I went in the hotel and asked for help. Another hotel staff then came to help us. 2. One night I couldn’t get a taxi with my son and we went back in the hotel and asked if they could help us to get a taxi. The reception man was reluctant and even asked if we were staying in the hotel. Another staff stepped in and told him that we were a hotel guest but that staff did not apologise to us. 3. The next day I asked the reception to print a document for me but the attitude of a young man staff was so poor and he kept saying they didn’t receive my documents after he confirmed from my mobile that the email address was correct. He just kept saying the document was not sent even after 5 minutes and finally, another staff showed to him at the same time when he repeated said that he didn’t receive my documents. At the same time, someone left a gift to that man staff to a hotel guest and he said thank you and had a good day when that lady who was not even a hotel guest left. For us, he said nothing when we left. 4. We ordered 2 room services for breakfast and everyday got something wrong. A sausage was missing on the first day, orange juice came when I didn’t order, the delivery time was 15 minutes late, gave 2 coffee instead of 1, no milk was given when we ordered on the first day! 5. When my son and I walked in and out of the hotel that 3 days, we were like invisible. No staff greeted or open the door for us when they actually saw us but just kept chatting themselves. 6.