The Dinner and breakfast were fine, not outstanding but adequate. The staff were friendly and efficient.

The bed was too small, too many levels in the room. The bathroom/shower were clean but no chance of taking a shower unless you kneeled in the bath! No shower rail and a sloping roof which meant I had to kneel. The toilet roll holder was barely secured to the wall! The chair under the desk would not allow you to sit in the chair and have your legs under the table. The place was looking tired and in severe need of some TLC. Carpet was stained and needed replacing. For 1 night away the whole check in procedure was totally over the top. Booking.com sent so many messages asking me to check in and when it got to asking me to provide Driving Licence ID and numbers I just left it. Im not sure there isn't some hacking going on there???

The location in Barnard Castle was fine, but the details do not tell you that the Inn is directly opposite a huge GSK pharmaceuticals factory.

There was no hot water in our room until 11.00pm - we were told it was "on a timer and couldn't be altered". The shower and bathroom generally were basic and made worse by no hot water. As we walked we were told that there would be no meals on Sunday evening and we would have to go to the local Pizzeria. Our Saturday evening meals were appalling, took well over an hour to arrive and were seriously undercooked (both chicken) and there fore not safe to eat. There were no fresh vegetables on the menu, and the mixed veg I ordered were not defrosted in the middle. We left after one night although we had booked for 3 nights. The young staff did their best but could not answer any of our questions and said they could not contact the owners who were " in the south somewhere". Despite trying, Booking.Com have been unable to get hold of the owner and a solicitor's letter follows. This place was more expensive than the excellent King's Head Hotel in Richmond where we took refuge.

Good facilities, very comfy beds, friendly staff

The staff were friendly & the service was good. The humungous breakfast was excellent.

The room was clean & acceptable, but the decor, fixtures & fittings were all a little tired. The bathroom had no soap dish, no towel rail & the hooks on the door just fell off when you hung anything on them!

Very fun and friendly staff.

Everything was good.

Staff were very friendly Rooms were nice Breakfast was good

Two of our party have mobility issues so more facilities for OAPs/disabled

The breakfast was good. The location was convenient and very acceptable. Generally the accommodation was very comfortable and pleasant.

The TV channels were limited. The tea/coffee hadn't been replenished and lacked milk and biscuits.

Location is a short walk into town, plenty of parking. Very friendly staff.

Some facilities need a bit of updating.