Check in process

Pillow is harder

Comfortable stay

Nothing

The the service was horrible. There was no free breakfast as per the itinerary nor the TV was working. Power was out often with no backup. We booked for 2 days and unfortunately could only stay for a night as it was a terrible experience.

Room was dirty bad job on cleaning, after commenting on the issue - only option was to change the room, Room booked was not given, had to wait 2 hrs to get the room I wanted which was not clean no covid protocol Tried to pay online didn't go through, then finalized the check on departure which was 300 rsp more. Complementary breakfast was not organised at all when Asked it was given with no intention of giving, Basically want to run the hotel for the bar, won't stay there here after or suggest anyone I know who is visiting kochi