Well planned out, friendly staff and great location, especially ski hire etc being a 1 min walk from the property. Shops,restaurants and bars all within walking distance, to include access to the slopes. Fantastic views from the apartment.

Reception not 24 hour, apartment could have been cleaner.

Oui un peux compliqué pour arrivé à l’appartement depuis la réception

Tout est neuf, emplacement top

Trop de monde à la piscine, le sauna et hammam devrais être interdit au enfants car ils ne font que entrer et sortir. Des serviettes pourrais être mise à disposition pour la piscine, ascenseurs trop long pour monter trop d’attente

The location and the views

It was confusing at first how to get to rooms on the 7th floor as there were different buildings and not all lifts went to all floors, but ok once we worked it out.

good space in apartment for a family, new modern facilities in kitchen and hot water.

The lifts broke, issues accessing apartment and the interconnecting buildings became a nightmare to navigate. all services have to use the same lifts for sheets/ towel trollies so everyone was up in arms with one lift! we had to lug our bags up 5 flights of stairs, the staff were pretty rude when asking about fixing the lift too! The wait at checkin was 60 minutes, the q was out the door and people everywhere, there has to be better way of managing that too!

Clean, new, well equipped kitchen, dishwasher with a few tablets provided, towels, bedding, central location, steam room, sauna, pool

No staff on reception until 5pm. Pool not open in mornings or later after children are in bed. Bed settee too uncomfortable to sleep in, had to put mattress on the floor.

good location, kitchen and bathrooms very clean, staff were polite and mostly helpful, swimming pool, steam room and sauna were clean also

our apartment was at the very back of the property, two lifts and a long corridor to get to it. it would have been very convenient to the vensoc lift (not enough snow for it) had it been open. reception was sometimes quite chaotic, we had paid for an early check in so that was definitely worth it. queues to check in were very long for several hours. toiletries were listed as included with booking but none where supplied, when I asked at reception, we were given the smallest bar of soap and smallest bottle of shower gel for 3 people. we ordered bread for delivery to the hotel, after day one we needed to change order, difference was 80cents (over 4 days) and this was charged to us, when the order was incorrect on the last day, no croissants where available, this was not refunded. charged 5euro for a missing key card, and towels where not changed through the whole week, we asked for a change and were told it would be 4euro for a small and 6euro for a big one, so an extra 30euros to change our towels. our booking was not cheap, and it really felt like they wanted to milk every extra cent out of their customers! swimming pool / steam room / sauna was lovely but much to small for the amount of people staying. sauna was also too cold as kids where popping in and out of it all the time.

beds uncomfortable, pillow was dreadful. rooms smaller than picture suggests.