We did not get to stay at this property regarding a gas concern, we booked this property due to my mother in law being given 24-48 hours to live and asked for early book in, the lady offered an alternative and stated it was closer to the hospital which it wasn't. When we arrived at the second property, it was very damp dirty with water that was in the fridge it was not suitable for anybody, so we informed the booker who stated she would cancel and refund. We then scrambled for another property so we could quickly get to the hospital. Unfortunately, my mother inlaw passes away, and we are grieving whilst chasing this woman for a refund after she blanked text and emails. I am very disappointed in the lack of empathy. Why accept a boking if there is a gas concern, especially when you are aware the boolers have 3 young children. I'm disappointed, may God bless this woman and give her better guidance,

Lounge area, bathroom and kitchen were clean and comfortable.

Was no credit on the meter so house was absolutely freezing. No towels in the bathroom. No instructions on how to get into the property. Beds were extremely uncomfortable with dirty bedding. Bedroom door was hanging off its hinges.

Good location. Spacious and comfortable.

Disappointed to arrive to find some dirty pots in the sink. I immediately doubted the cleanliness however was ok.

Nothing

Staff asked not to stay again. Food remains on plates that were in cupboards. Generally very poor.

The house is a good size and has very pretty decor downstairs.

Toilet seat falling off, bathroom hot tap rotates, TV screen broken, lumpy single bed mattresses, heating not on (thermostat doesn't seem to work), busy road to park on - had to be half on the path

Great location close to Wigan town centre. Inside the house was clean and comfortable with eclectic artwork.

The house seemed to be work in progress, the outside repair of the building especially to the rear was poor, guttering hanging off, and some water ingress evident. The front garden had full bins, and the rear garden was untidy.

nice accommodation good location

garden has become neglected which is a shame as could be nice outdoor space

Nothing

Everything particularly the attitudes of the hosts/owners.