We had a ground floor unit, and the furnishings and layout were just as shown in the photo. The kitchen was the best part with a full size frig and freezer and fairly well equipped kitchen. I did have to scrub a pan before it could be used, and a few of the appliances could have been wiped down a bit better. The small patio did provide a lovely place for some fresh air and easy access to the outdoors. You do have to check-in at the main lodge, which can take some time if a large group is doing so at the same time. Contactless check-in would be nice. The listing did indicate that the resort would charge $10/day but provide free bikes and shuttle service to Lake Louise and Lake Morraine. I don't believe we were charged, but we did have to pay for the shuttle which was $4 per person, each way. So the VRBO listing may need to be updated. It's also necessary to use the Parks Canada website to sign up for the shuttle, so be sure to do that asap...it fills quickly. The location worked great for us as we spent all our time exploring Banff and it was a good home base. A shopping center that contained a deli, coffee shop, grocery, post office, etc was an easy walk from the resort, which was also very convenient. The batteries in our front door died unexpectedly, essentially locking us out of our unit one day. Luckily, we were able to find someone from housekeeping that helped diagnose our issue and assisted us with requesting maintenance to replace the batteries. Maintenance responded quickly, and we were back in our unit within 15 minutes. We appreciated the quick response! The unit gets warm in the summer. A fan is provided and it was necessary. There can be some noise from other units, but ear plugs were also provided. Overall this unit worked well for our stay. The resort staff were friendly and helpful, and the property manager responded quickly to our questions prior to our arrival.

I actually didn’t get the exact room like the picture. This was a first for me with VRBO. It’s not really like a VRBO, but has amenities of a hotel.

For three people, they were not enough plates and mugs for two meals (even thow they were many closets empty. Beside that, we loved the view and our experience in Lake Louise!

Great location for skiing in Lake Louise. 3 min drive up the hill.

All good

Everything was as we expected and we had a great stay. Perfect location and really close to Lake Louise ski resort.