Close to the pool and beach. Very clean with comfortable beds. WiFi was weak though. Loved our welcome treats and beers! Nicely decorated and clean!

We really enjoyed staying in this unit. As there were reviews about the AC unit not working I wanted to point out that we had no issues at all. The unit is nicely appointed. My only very slight negative is that the ocean facing balcony is smaller and enclosed which obstructs some of the view compared to other units we have stayed in but this was a very minor issue overall.

Easy to check in, great location in the property. We did have a few issues with the a/c and had to keep calling to back it fixed each day.

Clean and nicely decorated. Had an issue with the Wi-Fi and a/c when we checked in and both were taken care of within 15 minutes and we did not have any other issues the rest of the trip. Alonso, the concierge was always a message away and made sure to respond immediately. He had the the groceries we had requested when we checked in and had a wonderful welcome chips, guacamole and salsa platter ready.

It was home away from home with a great view. Quiet pool with great swim able beach.

The area and resort had been recommended by friends and did not disappoint. The suite was beautiful and very spacious. One of the best stocked kitchens we've ever had in a VBRO. Beds were very comfortable. We pre-ordered groceries which were waiting for us on arrival. The staff were friendly and helpful. The pool was gorgeous and the beach was amazing. Medano is the only real swimmable beach in the area. Location of the resort allowed us to walk to many restaurants in town and cabs and Uber were always around when we needed one. Everything is very expensive at Christmas time but highly recommend.

Pool area was great and beach was not crowded. Building 4 and 5 are definitely the best buildings. They are close to the pool and away from the noise. Ivan was great and very responsive.

I have been hesitant to leave a negative review from my most recent trip to The Hacienda Beach Club because I visit here often (this was my 10th stay) and I love the resort. That being said, I have emailed the property managers directly and through VRBO to try to address the issues with our stay, and both messages have gone ignored. Upon arrival, we realized it was HOT in the unit (it's August in Mexico). We were assured that the AC was working. Within a few hours, it was very evident that it wasn't. The main living area/kitchen was still 76 degrees, despite us setting the thermostats to 68. The same with the 3 bedrooms. We called the property manager who had a portable unit brought into the den for the night - a part needed to be ordered and would not arrive until 2 days later. That cooled off the den, but it was attached to the side patio and the door to the outside had to be sealed, so we were unable to use that patio the entire time the portable unit was used. Additionally, it was not enough to cool the space off. We tried to cook appetizers and the whole unit was unbearable again. And the bedrooms were not receiving any of the AC coming off of the one small unit in the den. We couldn't cook a meal in the kitchen because it was so hot, and we couldn't blow dry our hair because there was no AC in the bedrooms. It was NOT ideal.We spoke to the managers multiple times and had service men in and out of the unit serval times within the first 3 days. We asked to be moved to another unit - there was nothing available that was owned by this property manager to be moved to. They offered to refund us 2 nights of the stay, with the promise that the AC in the entire unit would be fixed by our 3rd night. The service men came for the 4th time, they cut a massive hole in the ceiling and said the unit was fixed and the place should start to cool. NOT one thermostat ever got below 74 degrees for our ENITRE stay, despite being set to 68. It was hot. The entire time. In addition, we had to deal with constant calls to the managers, were left with a giant hole in the ceiling after having to allow service men in multiple times, and all of their supplies/cut out dry wall was just left for the duration of our stay. A kitchen cabinet came off the hinges, the bed frames were not attached to the walls or beds. The unit is just not in good shape/up to par with the resort. It was highly uncomfortable and we had no choice to stay in it. We should be refunded