We had 14 adults and 7 children (ages 3 - 9). When asked what their favorite part was about the house, the kids said "EVERYTHING"!!! The views are heavenly. Plenty of space - even if you need to just be alone for a bit. Close to Pigeon Forge, etc. There was evidence of overuse in some areas of the rental (i.e. no matter what you cooked in some of the pans - the food tasted burnt (and we had chefs in our group - so it wasn't that)). There was confusion on who to ask questions to prior to our trip (VRBO or Bear Creek Cabin Rentals). I had sent a message to VRBO regarding what type of coffee pot was available - didn't receive a response. The Bear Creek Cabin Rental site said a Keurig so we brought K-cups; it was a regular ol' coffee pot. I even called Bear Creek's office regarding the coffee situation, and the lady I spoke with didn't have a clue. Bear Creek gave us separate directions to follow to get to the rental vs using Google Maps; there were NOT helpful - caused a few cars in our group to end up in Gatlinburg or just lost in general. The people who used Google Maps found it right away. Go figure! Overall cleanliness was okay - the Movie Theatre had stains on carpet and chairs. Kitchen was readily equipped. The oven and electric stove top seemed to have trouble working correctly, but we made do. It is a nice rental with plenty of room and a beautiful view. I didn't care much for the customer service provided by Bear Creek Cabin Rentals.

I love using VRBO, I rented a cabin in Pigeon Forge, TN that would sleep 40 people for our church's annual teen conference. We were not disappointed in anyway, plan to do it again next year.

Nice place, plenty of room, some of the equipment needs attention. Pool table cloth torn, no chalk for the cues, refrigerator in the game room full of dents, toilet in upstairs master not working, jacuzzi tub in master not working, quite a few of the game systems not working, sound system in the theater not working, drawers in the upstairs refrigerator falling out. The views are fantastic, this place has the potential to be incredible with some TLC.

Complete misrepresentation of what will be there when you arrive. We booked Labor Day weekend, the first weekend of college football to have a big college football weekend using the giant theatre room! Well not so quick because they do not provide a remote and the ONLY thing you could watch all weekend in the theatre was Disney. We called four times to complain about a list of things. Downstairs refrigerator did not work, with 22 people you need 2 refrigerators! Several of the arcade games were not working properly, the dryer did not work. There was a leak in one of the bathrooms when it rained, the kitchen sink was leaking and one bathroom the toilet ran all night long. We did enjoy ourselves as a family but the venue was extremely oversold and overpriced for what actually worked!!! Do not rent this property if you expect everything on the list of features to actually work!

The indoor swimming pool and views were great. Viewing programs from the theater was problematic. The projector should be freely suspended and not in a box because it overheats and shuts off. Also TV channels had to be changed from a closet in the pool area. Finally, a raccoon has taken up residence and needs to removed. Otherwise, a great stay.

The hot tubs need cleaning the day after we arrived ,one didn't work very well . Carpet could use a good cleaning but for as many ppl that stay there I'm sure it's hard to keep up .. Nice view ,quiet and they did come promptly to fix things when we called about a few issues