Over all it was a nice house just wish we would have been told about the AC.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location was amazing! The management was responsive and provided good communication. We would definitely book in this location again. This unit is overdue for a remodel, carpet is a tripping hazard, fire alarm was hanging by a wire, kitchen ceiling fan hits a cupboard, laundry was in a bad location, we didn’t always have hot water.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This house was great for an adult family of 4 couples. The bathrooms were a little tight as there is only a master and 1 other full bathroom (1 half bathroom too). However, the beauty of the sunsets off the back patio and location to Lahaina were unbeatable. The management company was also great and checked in with us multiple times throughout our stay.

While the location is beautiful, this is NOT the house to rent. The management company (Whalers Investment Group dba Vacation-Maui.com) did a poor job and it really negatively impacted our vacation. With this EXPENSIVE rental, this is indefensible. Character limitation will shortcut our review... Our experience began as we walked in the door to see error light flashing on the dishwasher. Uh-oh. We are a 3 generation family of 8 (two toddlers) and we were without a dishwasher for roughly 4 days, adding HOURS of hand dish-washing each day. When we called the management company, they sent over a repairman the 2nd day, who was unable to fix it. The management company then told us that another repairman would not be there until Day 4 AND were told that WE would have to give up a complete afternoon of OUR time to wait through the 6 hour arrival window for this next repairman. They were unyielding on this and made no apologies to us whatsoever. This is the Management Company’s job and insisting that the paying guests resolve their operational issues is a huge red flag. (Perhaps we shouldn’t have been surprised to learn that before departing, the Management Company also required us to take out all of the trash, start a load of their laundry, shut down all electrical usage (including A/C) and be out by 10AM or be immediately charged a penalty $550 fee (we had to text them to tell them we were gone). Other significant operational issues included: >> **the primary door (the slider to the patio and beach) was almost unusable, requiring the grown men (leaning their full body weight) to open and close this primary door. (The only other door was to the carport on the parking lot side of the townhouse.) ***the air conditioning was inadequate in the primary living space as well as the third floor (temps were in the mid 80’s - low 90’s) >> **** the kitchen supplies were insufficient in terms of all drink-ware, pots and pans, kitchen utensils etc. We even had to purchase additional paper towels and toilet paper, and garbage bags ourselves to get through the week. >> *****the marketing materials (photos) are very MISLEADING as there is NO second family room, as shown in the photo images (it is just the prior decor of the exact same room) and the hammock, which was a huge draw for us, belongs to the next townhouse, not this house. *** Also issues w shower door, refrig drawer, toilet.... could go on...... DO NOT RECOMMEND @wrmci Whalers Investment Group

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The space was outstanding - from the amazing views to the proximity to Lahaina, it helped make our family trip a huge success !

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Location was fantastic. Outside areas beautifully maintained Staff courteous and friendly. Kitchen very well appointed!.
Only reason cleanliness did not get a five was because the carpet going up the stairs was very soiled and needs replacement.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Location was fantastic. Outside areas beautifully maintained Staff courteous and friendly. Kitchen very well appointed!.Only reason cleanliness did not get a five was because the carpet going up the stairs was very soiled and needs replacement.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had never been to Hawaii. We absolutely loved this Condo for our family vacation. The view brought tears to my eyes when we first arrived. Although we struggled to get the back door opened. The grounds were beautifully landscaped. The unit was easy to get to and the company we booked through was amazing in providing everything we needed to get checked in. There was a pack and play and a highchair in the unit. The upstairs bedrooms have limited closet space, and one had no closet, but we made it work. I would absolutely recommend this.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Can’t beat the location right on the beach. Unit could be a diamond if they put in a little TLC. It’s like Tuscan Under the Sun meets Hawaii. A fresh coat of paint would help in addition to replacing window screens, some furniture etc. . Invest in lounge chairs as I was jealous of my neighbors who could enjoy morning coffee outside without having to sit at a table. Nice appliances.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Can’t beat the location right on the beach. Unit could be a diamond if they put in a little TLC. It’s like Tuscan Under the Sun meets Hawaii. A fresh coat of paint would help in addition to replacing window screens, some furniture etc. . Invest in lounge chairs as I was jealous of my neighbors who could enjoy morning coffee outside without having to sit at a table. Nice appliances.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was phenomenal It was in great condition and very clean. The sunset view was incredible.

Dealing with your management was confusing at best. We received the access code in an email and thought that was the allowance to go to our rental as we had done with the rental we just came from in Hawaii. There were instructions to check with the desk but that was below the codes. Our suggestion would be not to give out the house code until you register at the desk. We must not have been then only one to have done this since I received a call from your staff well after we checked out ( we texted we had checked out as instructed) saying there were people in our unit.
Also we founded very intimidating to have your people come up and adjust the “no pass” sign as my wife and daughter sat near the beach. He then sat in the parking lot and watched. Also it would be nice to have better beach access (less rocks to the beach) where there was access

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was phenomenal It was in great condition and very clean. The sunset view was incredible.Dealing with your management was confusing at best. We received the access code in an email and thought that was the allowance to go to our rental as we had done with the rental we just came from in Hawaii. There were instructions to check with the desk but that was below the codes. Our suggestion would be not to give out the house code until you register at the desk. We must not have been then only one to have done this since I received a call from your staff well after we checked out ( we texted we had checked out as instructed) saying there were people in our unit.Also we founded very intimidating to have your people come up and adjust the “no pass” sign as my wife and daughter sat near the beach. He then sat in the parking lot and watched. Also it would be nice to have better beach access (less rocks to the beach) where there was access

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The property itself is beautiful in lots of ways. It accommodated our entire family and common areas to enjoy. However, having maintenance come in during our stay and without any notification was disconcerting. If replacing a rug in the living room was urgent, we should have been consulted before arrangements were made to enter the unit unannounced. This experience left a poor impression on your management practice.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We stayed here for 1 week, plenty of room for 4 families and greet location convenient to the ocean and nearby shops in Lahaina. The home itself had a few things that need to be addressed. The rug in the living room needs to be replaced, it was very dirty and especially with an infant crawling around this was a big issue for us. It looked like it had not been cleaned in years. The floors in general were not very clean upon our arrival as well. We attempted to clean them ourselves with the vacuum in the closet but it did not work at all. Additionally there were no cleaning supplies in the house for us to use aside from a broom and paper towels. When you’re staying somewhere for a week, I think it is standard and expected to at least have some disinfectant wipes or counter spray so you can clean up after cooking/eating. The stove and oven are dated and don’t work great for cooking, but we got by they just take forever to heat up.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We stayed here for 1 week, plenty of room for 4 families and greet location convenient to the ocean and nearby shops in Lahaina. The home itself had a few things that need to be addressed. The rug in the living room needs to be replaced, it was very dirty and especially with an infant crawling around this was a big issue for us. It looked like it had not been cleaned in years. The floors in general were not very clean upon our arrival as well. We attempted to clean them ourselves with the vacuum in the closet but it did not work at all. Additionally there were no cleaning supplies in the house for us to use aside from a broom and paper towels. When you’re staying somewhere for a week, I think it is standard and expected to at least have some disinfectant wipes or counter spray so you can clean up after cooking/eating. The stove and oven are dated and don’t work great for cooking, but we got by they just take forever to heat up.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our vacation rental experience was "OFF THE HOOK FANTASTIC" BUT what really made that much better than the rest was the service we received from "Daisy". She is just spectacular at what she does and a MAJOR ASSET to the Vacation-Maui team!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This location was great and the property was perfect. The property management was very helpful and made our stay wonderful.

Rating Details:The property manager was very helpful.The vacation rental was somewhat dirty.I was very happy with the location.I was satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:We had a great time and the view is spectacular! The property needs an update, but we understand that comes with time. Please add a toaster! Our biggest complaint would be the cleanliness. It really could use a deep cleaning.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time and the view is spectacular! The property needs an update, but we understand that comes with time. Please add a toaster! Our biggest complaint would be the cleanliness. It really could use a deep cleaning.

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The place was gorgeous, great location, the only downfall was the property management seems to pride themselves on looking for infrsctures, from time of check in I saw them turn in multiple tenants for going over 1 mile of speed limit, accidentally forgetting to put mask on in club house, stopping people walking the property, etc. Some cases a little reminder or warning would of sufficed, but they chose the route of threatening. The rules are great, it made the place feel safe and the atmosphere I was looking for, I just feel they could of been a little more friendly and inviting instead of making you feel nervous of everything your doing in fear of being fined.

Rating Details:The property manager was adequately helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I do not recommend this vacation rental.Reviewer Comments:The place was gorgeous, great location, the only downfall was the property management seems to pride themselves on looking for infrsctures, from time of check in I saw them turn in multiple tenants for going over 1 mile of speed limit, accidentally forgetting to put mask on in club house, stopping people walking the property, etc. Some cases a little reminder or warning would of sufficed, but they chose the route of threatening. The rules are great, it made the place feel safe and the atmosphere I was looking for, I just feel they could of been a little more friendly and inviting instead of making you feel nervous of everything your doing in fear of being fined.

Rating Details:The property manager was very helpful.The vacation rental was very clean.I was very unhappy with the location.I was somewhat dissatisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:The home had a beautiful patio with the ocean that was very relaxing. Bedrooms are all on the sencond and third floor so that was a little tiring but overall everything was good.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home had a beautiful patio with the ocean that was very relaxing. Bedrooms are all on the sencond and third floor so that was a little tiring but overall everything was good.