Ubicación y rooftop

Una pareja gritaba mucho , de escuchaba todo

Location is excellent to the main attractions of Cuenca. The rooftop cafe has a wonderful view. The staff were super attentive and happy all the time. Always helpful and seemed to really like their jobs and interactions. Rooms are quiet as double glazing keeps the road noise out. All furnishing and appointments high end. Bathroom great. Food was great. We ordered room service breakfast as with an infant it was easier and was fresh and delicious.

beautiful hotel right in the heart of the city. Easy walk to many places and great staff who were able to guide us to where we needed to go.

a bit noisy. the central staircase carried noise up and down. The key for light situation was pretty bad. even with the key in the slot, we needed to be able to turn the main light off and leave the key in the slot so that we could turn on lights in the bathroom. Not a great design.

The location was great, the breakfast was amazing, and the decor of the hotel was just lovely. The staff were super friendly and helpful.

The first night we had an issue turning off the lights because we couldn’t find all the light switches - a couple of key ones were located waaayyy behind the headboards for the beds. Someone had to come up from reception after 11pm to help us find them (reception didn’t even know where the light switches were, because they were not in a logical location). The issue was eventually resolved, and the hotel apologized, but at a hotel of this level (and price!) you would expect important details like this to be up to par. As others have also mentioned, the window and door of the room are not soundproof, so we could hear some noise from the street and the lobby. It wasn’t overwhelming and mostly subsided shortly after midnight (on a weekend), so we were still able to sleep, but better insulation would help. Finally, the beautiful bathroom had a heated floor, which we loved, but it basically took all night to heat up to a noticeable / pleasant temperature, so that seemed a bit inefficient.

Everything

Property was very nice, with an excellent location.

The cost of staying.

Instalaciones Impecables y servicio de primera

It was my first time in Ecuador and this hotel made my trip exceptional!

The staff was extremely friendly and professional. They will go above and beyond for their guests to meet their standards and expectations. Will totally recommend this hotel!

Our room was extremely hot. Probably because we were next to the laundry room.

excellent staff, good breakfast, beautifully restored, good location. presidential suite was the best

a bit noisy, music carried up the interior. some housekeeping was inconsistent - refill coffee some days, lack of tub cleaning. always fixed any issues

super

Excellent service, drinks and food were amazing.Great value for dollar. Beat the Banff Springs Hotel for value

More options for gluten free and dairy free dietary restrictions

location location location great breakfast excellent staff, comfortable bed, cozy and charming hotel

we had an inside facing room. would stay in a room with outside window. was to hot in our room and had trouble sleeping

Beautiful renovation, excellent service, great location.

Everything was great!

The hotel is located in the main turistic area of the city. You have many high level restaurants at walking distance

location and rooms