Overall I would say our stay was great and the house was certainly nice for the size group we had. Some of the things in the listing and in the pictures were simply no longer at the house but overall they did not compromise our stay. The host was responsive and took care of some minor issues we had quickly. The check in information was not 100% clear but the host was able to provide the location of the code we needed when I texted her. In general the house could use some updates / fixes for things like random cables that are just draped across walkways, windows with signs that say "do not open this windows it is broken", and fans that do not have functioning remotes but overall these were all minor issues. Probably our one biggest "complaint" would be that the kitchen is VERY small especially when compared to the size of the house. Once again not something that would ruin a stay, just something to be aware of. I can honestly say we had a great time and I feel that the house, even with these issues, was a good deal and a great place for our family gathering.

The space within the house was very efficient. Property itself was a little rough. Number of king beds was misrepresented and when I tried to discuss this with Prooerty manager I was pretty much ignored!

The house offered ample room for our family. We had a few issues upon arrival but Robin corrected them immediately. The air conditioning in one room went down and within an hour she had someone fixing it. One bed was broken and a worker came and reinforced it better than new. After that everything was in working order. The kitchen needs to be better stocked for a family. There is one simple set of pots and pans. No bakeware or serving bowls. We used house decor to make mixing bowls and salad bowl for serving. Overall this was the best vacation and a beautiful place to stay. Be sure to go on the bioluminescent night kayaking trip. Best tour ever

Beautiful property

The property is in a great location on the north side. Quick drive to beaches. House setup is perfect for a large family and the kids loved the pool in the afternoon. Communication with property manager was great.

Beautiful views and convenient location

We came to the island for a destination wedding and had to book this house at the last minute after another host abruptly cancelled our reservation for 14 people. The hosts at Sugar Bay House were absolutely fantastic in getting us all checked in on short notice. The property was well maintained & landscaped. The pool deck was well appointed for relaxing. The rooms were all spacious & quite comfortable. There was even a pool/game table that the kids in our party throughly enjoyed. Oh and the views! The view from every angle of the property was spectacular! Because the house is atop a hill the drive in at night was a bit harrowing but after driving it in the daylight it was a piece of cake. Overall I would highly recommend booking Sugar Bay House for a large party/family stay in St. Croix.

This property has amazing views. A road map to this property would have been helpful. GPS lost connection trying to find this property so it took us an hour to find it. Access into the property was not shared until we arrived and had to message the host for lock box code. Reginald mentioned he was on a plane headed out of town and referred us to Jackie for additional info. Jackie wanted verification that we rented the downstairs unit and needed a receipt before she provided the access code. This could have been communicated in advance. I am displeased that we were not advised in advance that pool maintenance would be arriving. He accessed the property and startled us as we were not expecting anyone to walk right into the pool area. The downstairs bathroom had no hot water the entire time. The ad states $200-$300 restaurant voucher for a local restaurant that we never received. Communication was awful. Overall this property needs maintenance. There were cob webs and ants moles at the front entrance walkway. I get it lots of bugs on a tropical island but needed stronger pesticide to maintain the critters. It's a beautiful home but needs to be well maintained regulary.