great views

Good accommodation with reasonable rate.

Kind of pretty old property, not enough parking space. Insufficient gym equipment. The staff is very nice and helpful.

We regularly use Mercure and once again we were not let down, thank you.

Love the location, staff great.

first room i was put in it stinks of mould and carpet was wet second room had hand soap in the shower body wash compartment i got it in my eyes caused irritation all day i told the reception and not even a sorry from her ,well last time i stay there

Beautiful lake view room, quite location. Limited transport but loads of parking in complex. Breakfast part of package and very busy on weekends. Staff friendly.

Walked into dirty room, that even the guy who dropped our bags off was shocked and he had to be quickly vacuum it as said its was not ok at all. etc.. keys wouldnt work and wouldnt let us in so wated alot of our time and stress doing that with 6 kids and disabilities not ok. Was told by staff oh weve been busy so staff havnt been able to clean like we do...what the ?? Unacceptable! Slept ontop of beds as couldnt be sure that was even clean... yuck. As for keys locking us out. Making a disabled person have to walk 5 minutes or more and down elevators t to reception just to give us another faulty card. Absolute worst stay weve ever experienced and not worth even half what we paid for... tent would have been better.

Beautiful mountain and lake view.

Beautiful location with incredible views from the terrace out side of the restaurant. Very comfortable. Helpful waitstaff. Excellent dinner in the restaurant.

Great for family with baby.

We loved the resort. The staff and buffet were excellent 👌

Amazing view!!

Good location and decent facilities. There was a foul smell from the toilets throughout that made the stay a bit uncomfortable.

Staff very good

Lovely view

The breakfast was cold and chewy, it was $32 per person so for all 3 of us when we didn’t eat much at all $96 was way over the top. The staff how ever are fantastic- if we were to stay again it would definitely be because of the helpful lovely staff from as soon as we walked in the door u til we left again Thank you

It is next door to qrc resort where we needed to go. Parking is great in the morning but terrible if you leave about 6pm there are no parks when you get back and none on the street either We could constantly hear the groaning of the elivator and hear the neighbours talking most of the night

Excellent place to stay with family and lot’s of thing to do around.

Good view and nice room. Friendly staff . Parking is a pain though

Beautiful hotel with nice outdoor areas and pool. The dining and bar areas had wonderful views and were very airy. Located within walking distance of downtown. Parking on site was very useful

Property is very nice, it would be great to have a balcony. Thank you

Beautiful view over looking the lake.

Staff great. Old and dated…furnishing a little stale. Parking first, come first served. No transport down town, huge hill…a golf buggy service would be a fantastic addition servicing all hotels as parking in central town impossible.

Fantastic view from the room of the lake and mountains. Dining options limited

Good service nice view & good people

Mercure is a beautiful property with a nice view of the lake. We enjoyed our stay fully. We got dinner at the restaurant in the hotel that also has an amazing view. Buffet breakfast was decent. 5 star property. Plenty of parking available. It is a 5 min drive to the city centre but we didn’t mind.

Parking was inadequate, had to park on roadside every time when we return late, could be the reason for peak season, Also ground floor general toilets were not clean, not even enough toilet papers. Not good,

Stunning views from our lakeview room

The pool could’ve been heated to make it warmer

Wonderful hotel

The rooms were old & rundown. We paid $760 for 1 night - we expected a luxury, but our room was old & outdated. The carpet was all coming away from the edges of the room! The bathroom was basic & the shower wasn’t clean. Even our view from the room was obstructed by the long grass & a very outdated metal fence.