It was sold out the night before and we were told that a room wouldn’t be ready until maybe 3pm and we tried asking if we could get something earlier due to having a wedding rehearsal at 4pm to get to. We were told we could downgrade to 2 doubles from a king to get a room faster but that we would lose our king completely. We stayed with the king and we got our room before 2pm. We never received the warm cookies or water during check in. Room was comfortable but could tell it was a little dated with the damage by baseboards and the bathroom. Staff was always friendly and prompt with requests. Was denied a late checkout due to lots of requests already made. Overall, the stay was good and is a decent place to stay when visiting for a few days.

My stay was smooth and easy. The attendant was pleasant professional, efficient and very helpful when I needed personal assistance.

Our stay was lovely. No issues to bring forward. Everyone was pleasant and helpful.

Looks nice

Very nice!

Everything as expected. Clean, good staff and perfect position

let me start off by saying it was my birthday and everyone wants that experience to be memorable. The first room we was give was 304 must I tell you how filthy the carpet was with numerous stains. The second room we were given was 411. We relocated to the new room 411 the bath tub had hair from previous guest, soap scum on the soap bar holder, under the bed was dirty with previous guest belongings. The worse part was laying in bed and another guest used a key to open my room door. Keep in mind I am in the room with my 6 year old daughter who was so afraid asking how did this stranger get a key to our room. I immediately called downstairs and reported it and the employee acted as if that’s normal behavior. I called the 800 number that was given to me by the front desk on tuesday evening I was told a manager would reach out to me within 24-48 hours that never happened. I was even provided a case number. The rooms are dated but they really need to re-evaluate the housekeeping department. Over the few days that I was there I observed that they utilized echo lab products but Fabulosoa is not a commercial base product there were even bottles on carts that were not label which can be a safety concern. My overall experience was not pleasant and the staff was not welcoming.

Everything is great