Valet taxi service was very overpriced.. Better to take taxi outside the hotel

All of the staff were very welcoming and accommodating. The food in each of the restaurants we tried was quite good. The Indian in particular was very good. Again serving staff were very helpful. The rooms are starting to show some age - but they are comfortable no major issues. However, both the mattress and pillows could be updated. The pillows were lumpy, not as comfortable as you'd expect in a Crown Plaza. We did request new pillows, which we brought to our room within minutes - but they were very similar to the original ones. Overall a comfortable property with good staff.

All of the staff were very welcoming and accommodating. The food in each of the restaurants we tried was quite good. The Indian in particular was very good. Again serving staff were very helpful. The rooms are starting to show some age - but they are comfortable no major issues. However, both the mattress and pillows could be updated. The pillows were lumpy, not as comfortable as youd expect in a Crown Plaza. We did request new pillows, which we brought to our room within minutes - but they were very similar to the original ones. Overall a comfortable property with good staff.

Great hotel with excellent service. Common areas are very well maintained but rooms are in need of an upgrade.

Great hotel with excellent service. Common areas are very well maintained but rooms are in need of an upgrade.

The hotel is great! Comfortable, excellent service and very good food. I overall had a great experience.

The hotel is great! Comfortable, excellent service and very good food. I overall had a great experience.

We loved the place

I’ve stayed in this hotel before and I know the condition very well. It’s old and once grand. The service I encountered was shocking.

Beautiful property is an oasis in otherwise teeming Kathmandu. Large, green area to stroll or just relax. Safe with tons of military and police support. Absolutely perfect staff--polite and friendly. Rooms large and well furnished. Quiet. Good shopping for souvenirs in gift shop and basement. Three very nice restaurants. Great pool area (sit and read now or swim when its warmer). I would gladly stay there again.

Beautiful property is an oasis in otherwise teeming Kathmandu. Large, green area to stroll or just relax. Safe with tons of military and police support. Absolutely perfect staff--polite and friendly. Rooms large and well furnished. Quiet. Good shopping for souvenirs in gift shop and basement. Three very nice restaurants. Great pool area (sit and read now or swim when it's warmer). I would gladly stay there again.

Restaurants in the hotel was not good enough to enjoy the meal. And fitness club was too small and dark to use.

It was a great stay as the staff went over and above their daily duties to make the guest happy during their stay

It was a great stay as the staff went over and above their daily duties to make the guest happy during their stay

The Cultural experience in the hotel was a unique one.

Great staff. Hotel is centrally located. Easy to get places.

Overall it was great

We arrived during election day in Kathmandu (May 14) and we learned at the airport arrival that all taxi services are cancelled and even the tourist info desk was closed. Hence, we didnt know how to get to the hotel. A tourist guide of another group was kind enough to help us so he called the hotel and somebody arranged for our transport. We should have been informed ahead by the hotel that there will be no public transport at the airport when we arrive because of election day. If not for the helpful tourist guide we wouldnt know how to get to the hotel. Upon arrival at the hotel we were standing in the lobby for several minutes because the check-in clerk was attending to somebody else who appeared to be arguing. Since we noticed that it will take some time we interrupted and the hotel desk called the lady sitting in another desk who already saw us earlier standing and waiting at the lobby. She should have attended to us when she saw that we have been waiting for some time.Upon check-in we were given an additional key for another room in case we dont like the room assigned to us. The room they gave us was smelly, had a defective toilet bowl and some broken furniture so we checked the other room and it was newer and cleaner so we chose this one. The first room was obviously old and needed renovation and we should not have been given this one when there are better ones available in the hotel.

We arrived during election day in Kathmandu (May 14) and we learned at the airport arrival that all taxi services are cancelled and even the tourist info desk was closed. Hence, we didn't know how to get to the hotel. A tourist guide of another group was kind enough to help us so he called the hotel and somebody arranged for our transport. We should have been informed ahead by the hotel that there will be no public transport at the airport when we arrive because of election day. If not for the helpful tourist guide we wouldn't know how to get to the hotel. Upon arrival at the hotel we were standing in the lobby for several minutes because the check-in clerk was attending to somebody else who appeared to be arguing. Since we noticed that it will take some time we interrupted and the hotel desk called the lady sitting in another desk who already saw us earlier standing and waiting at the lobby. She should have attended to us when she saw that we have been waiting for some time. Upon check-in we were given an additional key for another room in case we don't like the room assigned to us. The room they gave us was smelly, had a defective toilet bowl and some broken furniture so we checked the other room and it was newer and cleaner so we chose this one. The first room was obviously old and needed renovation and we should not have been given this one when there are better ones available in the hotel.

We arrived during election day in Kathmandu (May 14) and we learned at the airport arrival that all taxi services are cancelled and even the tourist info desk was closed. Hence, we didnt know how to get to the hotel. A tourist guide of another group was kind enough to help us so he called the hotel and somebody arranged for our transport. We should have been informed ahead by the hotel that there will be no public transport at the airport when we arrive because of election day. If not for the helpful tourist guide we wouldnt know how to get to the hotel. Upon arrival at the hotel we were standing in the lobby for several minutes because the check-in clerk was attending to somebody else who appeared to be arguing. Since we noticed that it will take some time we interrupted and the hotel desk called the lady sitting in another desk who already saw us earlier standing and waiting at the lobby. She should have attended to us when she saw that we have been waiting for some time.Upon check-in we were given an additional key for another room in case we dont like the room assigned to us. The room they gave us was smelly, had a defective toilet bowl and some broken furniture so we checked the other room and it was newer and cleaner so we chose this one. The first room was obviously old and needed renovation and we should not have been given this one when there are better ones available in the hotel.

The descriptions of the room was mialeading on Hotels.com website. I booked an executive rooms with 2 Double beds. When I reaches there they were 2 single beds. We were family of 3. The rooms were small with see through bathroom window. The bathroom blinders wouldnt cover the window completely so you can watch your family member using loo or taking shower - how embarrasing. This was one of their recently upgraded executive room. I asked for refund for next 2 nights but the manager refused. He finally gave us old delux room which was somewhat bigger. He provided us with extra bed - the extra bed was not comfy, it felt like a third world hospital folding bed. The room was dusty at placed and bathroom was tires looking and old with metals which were actually rusting. The shower was so so. Staff were great so was breakfast. The garden reataurant was costly with poor food quality. Next time I will avoid this hotel at all costs.

Cleanliness is less than average and every morning 8am house keeping knock the door. And the club lounge is too small and food is limited.

The hotel is beautifully maintained and we loved the gardens. Staff is extremely courteous. We had a very comfortable stay for 4 nights.Food quality needs improvement especially at the indian restaurant kakori.

The hotel is beautifully maintained and we loved the gardens. Staff is extremely courteous. We had a very comfortable stay for 4 nights. Food quality needs improvement especially at the indian restaurant kakori.

If you need wifi, don't go We stayed for 3 days, and 2 days without wifi and without Tv Is not a five star hotel

After 2 weeks slogging your way to Everest Base Camp this was bliss. A wonderful hotel, beautiful surrounds, great restaurants and fantastic staff who can't do enough for you. It's a 15-20 min taxi to the Thamel area and not much in the immediate surrounds but you won't want to leave.

After 2 weeks slogging your way to Everest Base Camp this was bliss. A wonderful hotel, beautiful surrounds, great restaurants and fantastic staff who cant do enough for you. Its a 15-20 min taxi to the Thamel area and not much in the immediate surrounds but you wont want to leave.

Nice hotel, staff was really helpful.

The staff, from the bellhops to front desk to housekeeping and yes, even the salon staff - they are warm and accommodating.

The staff always smile . Room tidy and clean . Very comfortable to stay.

The staff always smile . Room tidy and clean . Very comfortable to stay.

The room that tidy and clean . Staff always smile.