Went to the baseball game and it was walking distance

Convenient location. Upgraded modern finishes. Would prefer to have exterior window instead of internal window.

Overall great/average stay. There were a few broken lightbulbs and could have been slightly cleaner. Area and location was excellent to the main area in Cincinnati and price was good too.

Had a really great time!

Considering the building was constructed in1882, it’s a decide hotel. Staff was wonderful.

The hotel was not like the photos shown when booking.. we were here for a two day stay and our toilet was broke the entire time. The front desk was notified four different times about it and kept saying someone would be up. It was squealing so bad we had to shut the water off to it. The bathtub had mold in the crease of tile. We unfortunately will not be back.

Our room was not super clean - the bedspread had many hairs on it. Room was nice and spacious. The bathroom door had diagonal slats, which was odd and not ideal for a family.

For 200 a night in a Monday I expected more. My friends stayed up the road for the same price and had a far better room with a view. Ours looked out at the side of a building . Check out is at 11 but after a long night out and with a do not disturb sign out on door the staff was beating on the door at about 9 am. When I woke and put clothes on to answer it was a man just “checking rooms” The room had a faint sewage smell and when doing the mattress check it was very stained and dirty. The gentleman at the front desk was very nice and made an easy check in and that is who earned the stars for the rating. Check in was quick and seamless. Overall it was a place to sleep but will go with a different place next time for sure.

I always enjoy my stay and the staff is amazing!!!

A lot of construction around the hotel so it is loud in the morning

We arrived the day after Microsoft had major issues which affected quite a few hotels, airports, etc. Our room was taken already but they put us in another room right away which was better than original. Everything was very nice and clean. The only thing I my change is add a discounted parking rate into the price. Close parking was between 23-30$ but if went 3 blocks away it was only 5$.

Great bed and AC works great. However, the sky light gave us an earlier wake up than we wanted.

Amazing as always

It was amazing

Nice amenities, especially coffee maker and mini fridge in room. Close to wonderful restaurants and GABP and waterfront. Only issues were a pocket door that wouldn't shut and a noisy a/c. Regardless we would definitely stay again.

Rooms were noisy and had a surprise $100 charge added at check in that wasn’t included from Expedia.

Our stay was wonderful. It started off great at the front desk when we met Keierra. She was pleasant and accommodating. She certainly stood out compared to our past hotel check in experiences. Thank you Keierra for your wonderful and professional service.

Overall, my experience was decent. I feel like I am an easy customer to please, but I was taken back by some of the experience. The first room they had put me in was not even close to the room I had booked or the one listed on Expedia. It was tiny and dark. It was not renovated and quite warm. The lights flickered in the room repeatedly. After I asked to move rooms because of the lighting, they put me in a much nicer room, but wasn’t very clean. The man at the counter seemed to be frustrated by me asking to have the light fixed or to have my room changed. The valet was quick and very friendly. Great coffee and park within walking distance. I spent $237 for the night $42 for the valet - I expected much more for my money. Not to the standard Hilton usually holds.

Customer service was excellent! The woman at the check-in counter was super nice and very friendly. The room was better than I expected and my kids were excited to stay. Very spacious and open. The only thing was the bathroom faucet was stripped so we were unable to use that sink. Good thing there were two sinks in the bathroom. Other than that wonderful place to stay.

Check in agent was extremely helpful and addressed any issues we had within minutes of arriving.

Will you received terrible service from both the front desk and the valet? They were unable to get our car for the valet and they literally made us walk to the parking garage and search for our car in 90° heat which took us over 30 minutes carrying all of our luggage I was so pissed off. I had called for room service in the morning and the woman hung up on me so I decided not to order when I went to the desk to check out said oh I’m sorry I I was the one who answered the phone when you called I didn’t mean to hang up on you , why would she not call me back? If she had any interest in good service, she would’ve done that so disappointed I’m not go to Cincinnati again and I used to love this hotel when it was managed by original owners Hilton.

A/C was broken for half our stay. Room service never came to clean, bring towels or toilet paper, etc. We approached the front desk multiple times to ask them to come clean our room, but no one ever did.

Hotel staff was friendly, room was in okay shape, and decently clean. None of my requests I asked for when booking were filled.

Probably the worst hotel experience i’ve ever had. The AC was out in the middle of a heart wave (which was not disclosed) and then the vent in my room started blowing hot air. It was 80 degrees in my room when i decided to leave for another hotel. Not to mention the bathroom walls had mold on them and the wallpaper was peeling off. Honestly the room was filthy. The valet service lost my vehicle and lost the keys to my vehicle. It took 45 minutes for them to find my vehicle and keys.

The plumbing in our room was extremely loud. Everything else about the room was positive

Staff was very friendly and welcoming at the front desk, they made me feel like I knew them and I felt very comfortable. Room was also nice and comfortable. I will always book with this hotel on trips to Cincinnati

very nice room

We stayed in a room that was facing the outside. It was super loud due to traffic and emergency vehicles. The bathroom tile was dirty. Definitely needs attention.

Large clean room. Great location. Easy to walk to and from the ballpark. Bar staff is excellent.

Room was clean, bed comfortable. Staff at desk and Valet were helpful and friendly. Made good suggeztions for where to eat.

Pillows were a bit stiff, but everything else about the room and hotel was excellent!

The hotel was beautiful and had very friendly staff. The only downfall was that we never had housekeeping tend to our room any of the 4 days we were there. We had to ask the lady at the front desk for towels twice since this was never tended to by housekeeping.