Beautiful place. Wish we had more time spend there.

Property is worn out. Construction dumpsters and vehicles is what you see from your room instead of nice ocean view. Rooms needs upgrades. Lost two days in bad room with construction. Hilton did not compensate for it. No consideration for inconvenience. Breakfast and parking price unreasonably very very high. No boats running. Still pay $50 night resort fee. Keep paying all fees but no service. Overall nice place but had very bad time and management had done nothing. House keeping staff very good.

Had a lovely time! Restaurants on the property offer a good range of food that’s perfect for hanging out in the sun or for date night. The spa was excellent, and the pools were wonderful. The lagoon was likely my favorite part, as you constantly see ocean life like sea turtles and sting rays. Not to mention you can rent a car and see the island, go on a catamaran cruise, snorkel, and more!

The grounds were beautiful.

Roaches in room, clogged shower, hairs on bathroom floor

Not as good as other Hilton properties. Very limited dinner options.

Me and my soon to be fiancé, stayed there for 4 nights. The staff very polite. The room and property clean. Access to bathroom and water fountains all over the resort. We saw the luau and it was amazing. Pools were nice not crowded. Hot tubs were incredible. We had a lot of food there. The best pizza was at Nui. The train that takes you was clean, we all can agree that it could have been a little faster but it’s okay. A big shout out to Walter that helped us with tickets to the luau.

Limited dinning, only one place open for lunch but food was horrible. Wish they had more options.

The hotel grounds were like a museum. Absolutely beautiful, from the works of art littered around the site, to the tram that takes you throughout the property, to the dolphins and turtles swimming in the lagoon. The only downside is that the food was very expensive which is par for the course in Hawaii. There were many shops on campus as well. Highly recommend for couples, family with children, or solo travelers.

Amazing hotel and great views!!!! Can't wait to go back!

There wasn’t any transportation to basics shopping that wasn’t available at the resort so it would be better if they had a shuttle to the malls nearby.

There are three different pools (including lagoon) that provide the guest with options to enjoy. Some AC in tram was out of order during the stay and wish they could fix sooner.

The hotel grounds, pools, and lagoon are nothing short of spectacular. We knew that already from just visiting before and that's why we booked it. Room with ocean and lagoon view in the Palace tower was amazing. So why not 5 stars? Food prices! The food is good, but $230 for 2 adults 2 children breakfast? We mostly went to Lagoon Grill for lunch due to beautiful location next to dolphins and more "normal" prices (well, still expect to pay close to 200 for a family of 4). Also disappointing was that the boats were closed, and many cars in the train had A/C broken. Water slides not always working. For amount they charge for everything (including resort fee on top of the room price etc.) I'd expect they make efforts to fix those things sooner. Staff was very nice and friendly! And marine life in the lagoon is amazing. I did not think it would worth snorkeling, no corals etc., but we saw so many colorful and quite big fish, and turtles!

Staff didnt seem very happy

A spectacular property w/ wonderful architecture, decor, & foliage, w/ scenic portraits every 50 feet. The vast property needs the fun boats & tram system to get around. I wish the trams were quicker between stops, this would save lots of vacation time. There was a good deal of renovation going on this trip, but surprisingly not disruptive to our stay. Valets, porters, reception, housekeeping, all service people were wonderful & helpful for any request. My only complete disappointment was our dinner at the Kamuela Provision co., the premier restaurant on the property. You cannot beat the location, design, or panoramic views at this restaurant. The reception for our reservation was efficient, but cold as ice. Our waiter was experienced & well versed in the menu. We understand the desire to be unique, but you have to remember to provide what your patrons want, good flavors. The decision to not provide a single green salad option was very disappointing to my wife. Sorry, diced cabbage does not count. I asked for a modification to the sashimi option (ahi only) which was rejected by the chef. OK, I tried something else, wantons - not tasty. Then to entres. The menu items all sounded good: peppered ahi & a custom Mahi mix for my wife. The problem was all of the garnishes/sauces were bland & very disapponting for anything that costs $70-$80/plate. We get back to this property every 3-4 years. Hopefully, our return visit will recover to the wonderful meals from previous trips.

It’s an overall good place to stay. If you plan to park expect $50 per day fee and also a $50 dlla resort fee so whatever deal you get through Expedia, just add $100 per day.

Good location, nice resort, great staff , needs more affordable food options

Best hotel I have ever been to. Amazing staff

The grounds were well kept, the property is huge and gives a real scale of how massive the Big Island is too. The thing I didn't like was that the boat areas were closed off and weren't used for anything. It could have provided another way to get from A to B. The tram's AC was broken in August..the windows/doors don't open so that was bad. I mean, what is fire broke out in the tram..? So transportation was not great. We stayed at the Palace Tower and the walls are paper thin, the hallways were noisy. But the room was large and the lanai had a partial ocean view, it was quiet and peaceful. Everything closes really early so that was another bummer. Overall, I enjoyed the stay.

I would not recommend staying in the Palace tower at this resort - it is literally over half a mile to walk to the front desk, and parking area. It was also a very long walk to the pools. They had a tram that was never running when we needed it, and the AC was broken. It’s a nice resort, but very inconvenient to get around. I probably would not stay again.

Every thing

We arrived later around 930-10pm upon entering room was leaking from the ceiling, called waited for another 1/2-45mim for a room change. The next room was much better but noticed we didn’t have a microwave not sure if they are suppose to have one, typically all hotels I have stayed at had one? For a 6 night stay there were some days a microwave would have been nice, oh well, we noticed the fridge was just hanging out on the floor but cabinet had a cut out what look like for a fridge which was odd. Again no big deal. Room was a little dated. But the view and the amenities in the resort was amazing. We didn’t spend a lot of time in the room so some of the missing items and set up wasn’t too much of a bothered. The only other thing is please provide enough towels for each individual guests, we received 3 towel set for a family of 4 weird again. Had to call or go back to main lobby which is a trek but we then just use some beach towels that were offered nearby.

The food is expensive fyi . Otherwise everything else good

The tram was great and the lagoon was beautiful

A bit of a money grab with resort fees and parking and dining prices but if you can stomach that you’ll enjoy the stay. Pools seem a bit dated, I was hoping for a real lazy river with water currents and shade and some jacuzzi were reservation only which was dumb cause nobody was paying for that. The monorail is slow but it’s fun.

The staff is not helpful and checking in is awful. That is my number one complaint about this facility. We have stayed twice and the check in process was an absolute nightmare both times. The check in is at 4:00 pm but be prepared to wait past that to get your room available to you. The property is beautiful and in a great area, but they can definitely do better with room cleaning.

Honestly pretty disappointed with the hotel experience. My family and I booked a 5 day stay for a family vacation. Apon checking in we were asked to pay a $600 deposit to use as credit towards our expenses at the Hotel, which is understandable. Then we soon found out that this was just the beginning of all the excessive fees they would charge us during our stay. $48 for parking, DAILY, $48 resort fee, DAILY, $120 credit card hold, DAILY, not to mention upon entering the room there wasn’t a microwave in sight, not even a bottle of water. When we asked what exactly these charges were for the front desk employees failed to explain to me in a clear manner exactly what the fees were for. Will not be returning EVER AGAIN.

My room was visibly dirty, there was a package of cookies left on the shelf, I found an earring on the floor by the bed and there were little ants all over my bathroom and on the bathroom counter. The property was great otherwise and very kid friendly. The lagoon was a favorite's for my kid to play in.

I had the pleasure of staying at the Hilton Waikoloa Village, and it was a fantastic experience. The property is stunning, with well-kept grounds and beautiful views that really capture the essence of Hawaii. The rooms were clean and comfortable, making it easy to relax and enjoy the surroundings. The staff was incredibly friendly and accommodating, always greeting us with a smile and eager to help with anything we needed. There’s plenty to do on-site, from enjoying the pools and lagoon to exploring the art and gardens throughout the resort. One thing to note is that the resort is quite expansive, so be prepared for some walking or taking the convenient tram and boat shuttles provided by the hotel. Also, keep in mind that dining options can be a bit pricey, but the quality and atmosphere are worth it. Overall, Hilton Waikoloa Village is a beautiful and well-maintained resort with excellent service, offering a true Hawaiian experience in a breathtaking setting.

Really fun place to stay! Love the lagoon and other swimming options !

We loved the grounds especially the pools, landscaping , and views. However the room and buildings are outdated and worn down. The trams keep breaking and we had to walk a lot especially with 2 kids. They moved us to another room bc the AC had issues, but the new room also had a broken AC. We ended up staying in the same room bc we figured out that the magnetic plates on the sliding door were misaligned and would trigger the AC to turn off. Overall we like resort and hope to come back again.

Lots of interesting kids activities - dolphin experience, lagoon turtle watching, great waterslides, sand pool, tram ride