Property was pleasant, nothing spectacular. was well kept and had some updates. However, the best part of the entire stay was the staff. Amazingly accommodating. Stacy (I think) who was in charge of the residences went out of her way to amend the reservation so we could stay an extra night which was not possible through expedia. All other staff always friendly and accomodating as well.

Platinum property with a breathtaking view next to the creek.

This was a little uncomfortable. It felt like we were in someone’s homes that was being lived in. Not like an airbnb but more like we walked into a house. Everything was older. Photos everywhere of the current owners. Old sheets and pillows. Super unsettling. I was surprised.

Beautiful home. You have to shuttle everywhere but the shuttle was quick and convenient.

Enjoyable experience. Very easy.

The property is fine and the service was excellent. The only issue is that the bed at the condo was very noisy. It was a metal bed that would grind and make noises at the slightest movement making it very difficult to have a good sleep.

We stayed here for our wedding it was simply beautiful

Absolutely LOVED our stay here. Felt like home away from home. Super clean and such a nice condo with all the necessary amenities.

Condo was in great location and had adjacent amenities (pool-hot tub), covered parking. Inside was original dark and gloomy 1970’s. Poor lighting. Was clean and comfortable bed. Will try to look for a more updated unit next year.

Good views

The unit itself needs new pillows in the primary bedroom (closet inclusive).

Some of the amenities were not available due to repairs so staff member Kathy generously upgraded our condo so we could have access to another pool and hot tub. Great hospitality!!

I have always loved this hotel. This was the first time we stayed in the condos.

Beautiful property with so many nice amenities. The shuttle service is fantastic, access to the hotel pool, gym, etc is a big bonus in addition to our own condo pool. A few hiccups with a warm fridge and parking for only 1 vehicle, but management was super quick to address. The condo was clean, cozy and very well appointed. We’ll be back!

The property was beautiful! Although I was disappointed in the snow removal around the condo and the fact that handi capped accessibility and accommodations was lacking.

This property does NOT match the description on Expedia site. We booked 3 bedroom Platinum condo that was described as 1869 sq. ft. and having 2 bedrooms with King beds and one bedroom with twin beds or queen bed. In reality, we were assigned to a much smaller condo that had only one king bed room and two tiny bedrooms with two twin beds each, with both bedrooms sharing a bathroom. The beds were so small, that my 6' tall son could not fit on the bed. We tried to contact the management, but their working hours conveniently end at the same time as check-in begins (4pm). Eventually (next day) we were able to talk to the management and were told that the condos described on Expedia do NOT exist!!! This forced us to get an additional room at an adjacent Grand Hyatt (fortunately we were offered a discount on an additional room by very nice Grand Hyatt personnel, that is managed separately from Residencies). As a result we had to pay thousands of dollars in extra accommodation costs and we had to separate our family into two properties. Unfortunately, wrong description of condo was not the end of it. One day before our departure our condo account was charged for what turned out to be an extremely expensive gloves that we supposedly bought in the hotel ski shop. We had to argue for hours stating that we did not buy anything. The amount was eventually refunded only after we repeatedly demanded that hotel shows us a signed sales slip and threatened to dispute the charge with the bank

what an amazing experience for our first VR. wouldn’t change it for the hotel. the residence is mind blowing for winter experience. it has way more than what we expected. we traveled with our 3 year old daughter and it was just perfect.

We stayed in the privately owned condos on property. Originally booked a king and 2 twins but unit didn’t have it. Had to move units due to hot water heater not working. New unit had proper bedroom setup but not as nice. Front desk comped our breakfast after we asked for something for our troubles. Busy resort with lots to do but wouldn’t stay here again due to issues. Shuttles they provide are nice to get around Vail for free. Disappointed in lack of follow up from manager team and owner.

Staff goes beyond expectation to make you feel welcome.

Front desk did offer to make our stay better. We had paid for a king but got a Queen. They offered to move us to a 2 bedroom with a king but it would cost more. Chose not to move. Condo very dated and impossibly small bathroom. But clean and convenient location.

Front desk did offer to make our stay better. We had paid for a king but got a Queen. They offered to move us to a 2 bedroom with a king but it would cost more. Chose not to move. Condo very dated and impossibly small bathroom. But clean and convenient location.

The staff were very helpful and accommodations were also good.

Property unit it self really dirty, pull out bed with springs coming out requested comforters to cushion was given a hard time to finally got them, don’t think for the $$$ Bed pull out can be so bad. No attention to detail on the unit bathroom dirty super small.

Property unit it self really dirty, pull out bed with springs coming out requested comforters to cushion was given a hard time to finally got them, don’t think for the $$$ Bed pull out can be so bad. No attention to detail on the unit bathroom dirty super small.

Sadly we were extremely disappointed by our experience at this property. Stayed for a winter ski trip with 3 adults (2 experienced Skiers) and 2 kids (first time skiing) and we rented a 2 Bed 'Platinum" Condo at a premium price.Unfortunately Expedia has character limits in its reviews so I cannot list every problem we had but the key things to note are:1) Condo was very dated, probably last remodelled in the late 90's, bed was broken and walls are extremely thin. Not up to Hyatt standards and well overdue an update. 2) Condo's are NOT part of the hotel. If you have room problems you are dealing with a HOA not the hotel itself. This makes a HUGE difference with service. We had big problems. 3) If you have kids with you who are skiing for the first time - just DON'T stay here. The training slopes and ski school are located at Lionshead which means you have to use the hotel shuttle. The shuttle starts at 8am and ski school starts at 9am, it is a VERY tight window with the regularity of the shuttles. Furthermore the shuttle on the way back had NO organization or line on the first day - there were 100 people trying to get on a bus that holds about 30 - and my poor kids nearly got crushed with everyone shoving. It was dangerous and disgraceful organization. To summarize - if you have kids with you or any first time skiers don't even consider staying here. If you don't have kids - hotel might be an option.

Sadly we were extremely disappointed by our experience at this property. Stayed for a winter ski trip with 3 adults (2 experienced Skiers) and 2 kids (first time skiing) and we rented a 2 Bed 'Platinum" Condo at a premium price. Unfortunately Expedia has character limits in its reviews so I cannot list every problem we had but the key things to note are: 1) Condo was very dated, probably last remodelled in the late 90's, bed was broken and walls are extremely thin. Not up to Hyatt standards and well overdue an update. 2) Condo's are NOT part of the hotel. If you have room problems you are dealing with a HOA not the hotel itself. This makes a HUGE difference with service. We had big problems. 3) If you have kids with you who are skiing for the first time - just DON'T stay here. The training slopes and ski school are located at Lionshead which means you have to use the hotel shuttle. The shuttle starts at 8am and ski school starts at 9am, it is a VERY tight window with the regularity of the shuttles. Furthermore the shuttle on the way back had NO organization or line on the first day - there were 100 people trying to get on a bus that holds about 30 - and my poor kids nearly got crushed with everyone shoving. It was dangerous and disgraceful organization. To summarize - if you have kids with you or any first time skiers don't even consider staying here. If you don't have kids - hotel might be an option.

The condo we chose was the best. I would have given 5 stars but it had an old smell to it, but nothing Febreze couldn't fix. It was the most beautiful view I saw around. We will pos def go back to this same location

Thought I was at the hotel but it was a condo down the street. It worked out fine and location is good. Need to make it clear that the mattress to the pull out couch is under the bed in bedroom. Only found it be chance the second night of stay. First night slept on box springs.

Fine property

Simply AMAZING

Nice pool right outside our door. We usually had it to ourselves! Quiet, too. The only real downside was the hide-a-bed for our son. It was extremely slanted…something was defective.

Nice pool right outside our door. We usually had it to ourselves! Quiet, too. The only real downside was the hide-a-bed for our son. It was extremely slanted…something was defective.