The quality of the hotel very clean and comfortable

Beautiful place

Good

The property was very nice

Great quality hotel. Reliable choice.

Room was spacious and clean and the downstairs bar had live music when I visited.

Very nice and relaxing

Clean

Worn down hotel. Lobby and hotel bar incredibly noisy children screaming and crawling on top of furniture entire evening. Very noisy hallway - children screaming and playing hallways outside rooms. Breakfast not at all Marriott level. Restaurant/bar very expensive (also compared to other JW Marriotts).

Service was about as good as service anywhere has been post-Covid (I.e., pretty bad). The desk staff was really friendly, but struggled to follow through on our requests. We ordered a pizza from the bar and it took 45 minutes to come out. The hotel was clean and the room was fine, but we would look for somewhere else if we were traveling to Naperville again.

Stay was great. Room was very clean. Beds are very comfortable.

Marriott now only gives one coffee cup and one coffee in room, regardless of number of guests. Now charge for internet. Otherwise comfortable and convenient

All the staff were SO friendly (the bartenders could use a little help in that area). This has been one of the best hotels we have stayed at in a long time just based on the service we were provided.

Clean, friendly and convenient. What more could you want? :)

Great location lots of restaurants in the area. Pool jacuzzi and fitness center were nice. Clean and room was spacious. I would definitely recommend.

Quick check in and clean room.

Worst mattress ever slept on lumpy and uncomfortable!

This Marriott is always great. It does host a lot of tournament teams and my daughter used to play club sports so, I appreciate having to corral kids. This is the first time in the hotel that the girls were so loud (Cheer team) well past midnight and the mothers were almost worse, drunk off their gord. I almost called but just stepped out and shushed them. The staff is always accommodating and room always clean. More eco friendly. Kept my used towels this time. Usually, despite hanging them like I should they always get taken away with fresh ones. Glad they left my hardly used towels

The room sizes were big, the staff was great and it was conveniently located near restaurants and downtown Naperville.

Great pool for the kids and and hot tub ! Nice place to stop on the way through when traveling, facility was very nice, and staff / service was excellent .

My conference there was amazing! The catering service was fantastic. The rooms were clean. Staff were friendly and on point with service. The bar at night for dinner was a bit slow for taking orders. They got my order wrong, but it was still good. The beds were comfortable. The shower was excellent with good water pressure.

Loved amenities

Was charged $9.95 for internet, I think? (really???), still haven’t gotten an itemized receipt…. Was told there was a shuttle for my event by my wedding hosts and front desk was of no help and said they had no information on this.

The stay was nice. $25 for a Buffett breakfast for one seemed a little higher to me

Overall it was a great stay. However, i left an item for medical device and left two voicemail to lost and found with no answer. Other than that, great stay. Thank you.

Love this property because of easy access to the highway

Very nice and helpful staff

Very good.

This Marriott has very helpful friendly staff, but not enough of them, as is the case for many businesses post pandemic. They have a sign in the room saying you can request a refrigerator, but even when the hotel did not appear to be full, they put me on a wait list for a fridge and I never got one. There is very limited parking close to where you want to bring in your luggage. They do have carts you can use on your own without paying for someone to help. However if you want someone to come and help put luggage on your cart in your room due to physical issues, they wouldn't do it the day I was leaving. They say they have a restaurant, but it is closed right now, and you can eat in the noisy area of the bar instead. My salad was fine. There is a lot of road noise if you have a room facing the highway and I am not sure what it was like on the other side of the hotel.

Maricela at the front desk went above and beyond to help my family. In fact all the front desk staff that I dealt with were wonderful people.

Room had poor venelation. The front staff were so polite but completely understaffed.

Excellent! Will come back