Great staff and convenient. Smaller rooms are a bit shabby.

The breasfast is good, I stayed 3 nights without supply renewals of facial tissues and tea bags,etc. The coffee maker works intermittently. Very close to train station, but the rent is quite high.

Closest hotel to train station, Fast wifi, excellent breakfast

Highly recommended

Perfect hotel in the most beautiful surroundings. Bus and train station next to it . All shopping right next to this hotel all restaurants next to it . Quality of everything in the room was according to the stars. Restaurant serves a very good menu. Has an outdoor seating as well . Breakfast was perfect. Nothing negative !

Hotel room is nice comfy and big but the decor of the bathroom is a bit dated and slightly scary. Breakfast selection is acceptable and food quality is very good. Hotel location is unbeatable! Lunch and dinner were satisfactory.

We’ve got Eiger view room on the 5th floor, oh my goodness, it was so beautiful. Room was big and everything was perfect. Location is perfect too, it is Just a minute walk from the train station, bus station is just opposite the hotel. Lots of shops and restaurants nearby.

Everything was great, the area is beautiful and the staff is amazing! Totally coming back

Location was excellent with respect to convenience to transportation. Staff were gracious and helpful. Our room was a bit small and it was consistently too warm at night. But we were happy with our hotel choice overall and can recommend it to others.

Service was great. The front desk people, including the hotel manager were great. They gave us great advice on places to go and see while we were there. They were very helpful. We went to the restaurant once but it was good. The hotel is located right by the bus stop and not far from the grocery store. The only issue for us was our room was right above the dining area so at night we would sometimes get cigarette smoke in our room and would have to close our windows. Everything else was great.

Everything was amazing, check in, the room, the sauna, the rooftop patio and the restaurant was the best food I’ve had in a very long time! Location was ideal for train

The property is right next to the train station. Just 30 sec walk ! Extremely convenient ! Room is clean, nice and comfortable. However, because of its convenient location, you might hear people chatting and smelt people smoking downstairs on the street.

Be advised if a non-smoker. We got an Eiger view room with balcony. But even though our room was a non-smoking room, we couldn't enjoy sitting on the balcony because either people on the balcony next to us or using the restaurant below us were smoking and it came up to our room. Couldn't even open the window at night for cool air.

Super close to the train station

We really enjoyed being there at the amazing hotel. The room was clean and comfortable. The staff were really friendly and helpful. What’s more, the hotel is at a perfect spot right new to the train station, and yet having a nice view of Eiger from the balcony! We absolutely loved our stay at the hotel!

Great stay

Helen and her family and staff love what they do and it shows in their hospitality. One of the best stays I’ve had in any hotel.

My stay was marred by a cleaning lady who took short cuts. She did not: 1) give me fresh towels 2) clean my cups (with a used tea bag) 3) provide me with fresh toiletries 4) clear my champagne bucket which had become a bucket of water. When I arrived at the hotel, it must be the same cleaning lady who overlooked the fact that the toiletries given to me were half used. It is a shame that the property has sloppy staff like this. To be fair, when I complained, the other staff immediately addressed the issues. I also especially liked the staff on night duty at the reception, a gentleman from Portugal. He was really helpful and friendly. The hotel is one of the closest hotel to the train station, so that was great. However, there is not much to eat around the hotel. When we wanted to dine at the hotel one night when it was raining very heavily, we were told that the restaurant was only opened to “half boarders” and not casual diners like me even though I was a hotel guest! Luckily there are some restaurants up the road. I guess if the hotel had been hospitable enough, they should have made an exception in view of the heavy rain!

This hotel is perfectly located just steps from everything. Although we drove here this would be the best location for arriving by train.

Great staff, location, rooms

Great staff, location and food.

Staff was very helpful and gracious

Staff was very helpful and gracious

One of the best hotels to visit

We really enjoyed our stay, the rooms are very comfortable the service is fantastic and the hotel spa was wonderful. The location is perfect and the views are breathtaking, we will definitely stay here again.

Overall, very nice and cozy hotel. Staffs are friendly, the room is clean and the quality & variety at breakfast are excellent. One concern is the "mountain view" room doesn't mean you can see Eiger fom your room. If you really want to enjoy Eiger from your room, you need to make sure your room is "Eiger view".

We had the perfect weekend at Kreuz & Post. We were able to check in at 11.30am and got an on site parking space right outside the door. Our Room was wonderful, big & spacious, with a balcony and an amazing view of the Eiger.Thank you to Hotel.Com for the complimentary bottle of Bubbly. We booked the set meal for dinner the first night, 5 courses, was wonderful and excellant value.It was my 60 Birthday the following day and received a cake with a candle on it at breakfast, so very thoughtful of the Hotel. That night, we chose the A la Carte meal which was also great. On arrival our table was decorated with Happy Birthday decor.The attention to detail at this hotel is excellant. The staff are so friendly and helpfull. We love Grindelwald and look forward to returning.

We had the perfect weekend at Kreuz & Post. We were able to check in at 11.30am and got an on site parking space right outside the door. Our Room was wonderful, big & spacious, with a balcony and an amazing view of the Eiger.Thank you to Hotel.Com for the complimentary bottle of Bubbly. We booked the set meal for dinner the first night, 5 courses, was wonderful and excellant value. It was my 60 Birthday the following day and received a cake with a candle on it at breakfast, so very thoughtful of the Hotel. That night, we chose the A la Carte meal which was also great. On arrival our table was decorated with Happy Birthday decor. The attention to detail at this hotel is excellant. The staff are so friendly and helpfull. We love Grindelwald and look forward to returning.

Very well located close to the train station and in the centre of the village.

Photos of the room were not matching with the actual room, we had to pay extra in order to have a room with the view. And when we moved to a new room, it was not prepared, cleaning materials (such like shampoo etc.) were missing, such things are unprofessional for a 4 star hotel. Nevertheless, staff were nice, especially breakfast was good.

It's a fairly standard hotel without any special features or wow factors. Albeit it's positioned as a 4-stars accommodation, in my view, it's rather basic and certainly overpriced. Breakfast was good, but not rich in terms of varieties. Towels were not changed for some reason. Welness area is small and again there's nothing particularly good of expected 4-stars level.

Stayed here for two nights during summer. Very impressed by the service in the hotel and the restaurant. Great location, will definitely be back in Winter for ski season