Very friendly staff and very large rooms.

Just a two night stay in a fantastic historic hotel.

Very sophisticated hotel. French dinner was wonderful. My friends and I enjoyed our stay so much!

Wonderful place with a lot of history .

Gorgeous room overlooking the mountains. Beautiful garden on property to take a walk. Excellent food. Onsen very relaxing.

Great view from My room and from the onsen. Staff was very friendly and very easy to communicate with in English. I will consider this hotel for future trips to Japan. Price is not cheap, but it is worth every dollar. Great experience.

One of the best hotels that we stayed. Our room had perfect views, and the hotel had many opportunities to relax.

Beautiful decor, amazing hospitality, cozy room. If you don't feel like dining at the hotel, try the Italian restaurant next to the hotel, it's good.

The hotel was amazing. Breakfast each morning was heavenly in the main dining room, The Fujiya. We thoroughly enjoyed the on-site onsen. Wonderful way to unwind and enjoy the view of the mountains from the onsen. We had afternoon coffee compliments of the hotel. Early Bird cocktails in Bar Victoria. Our room was an end unit - so comfy, quiet, 3 large windows to appreciate the landscaping of the hotel. French pressed sheets and comforter. The en-suite bathroom complete with a soaking tub. All the amenities provided. In-room pajamas and yukata overjackets to keep us warm. Spacious room with high ceilings. An added surprise was the Gallery Cozy - coffee, tea, soft drinks 24/7. We walked the grounds - please do this to fully take in all the outdoors and indoors What the Fujiya Hotel offers to her guests.

This property is absolutely stunning and the hospitality of the staff was practically unmatched during the rest of our trip. We arrived later in the day and wished we had come earlier to spend more time on the property. The food at the onsite restaurants was impeccable and the room was very comfortable. Staying here was incredibly relaxing after several days in Tokyo and we wished we had stayed two nights instead of one. It was about an hour from the Mt. Fuji attractions which were also some of our favorites from our trip to Japan (Tokyo, Hakone, Kyoto).

Wonderful hotel! Highly recommend!

Amazing and relaxing place. So much to explore among the hotel grounds.

Historic and nature

The onsen was lovely, as were the staff. The room was spacious with lots of storage, excellent shower, comfortable bed and provision of everything we needed, including fresh ptjamas, robe and slippers daily… On the downside, the hotel looks a bit like a sports club or conference centre in places, it is stark, with little atmosphere in the bar. We were unable to try the Japanese restaurant for dinner, the French one had minuscule portions, probably exacerbated by the waitress asking if I wanted a half portion and clearly misunderstanding the question of how large it was - a 2 inch square portion of fish… the trout starter was very good and my partner pronounced his tiny portion of beef excellent. Lack of vegetables… western restaurant was ok, nothing special. Breakfast in the western part was pretty good and a walk through the gardens. I’m Not sure i would stay again, but service was excellent…

Gorgeous property with beautiful facilities. I only wished there would have been more to do in the area but the hotel was phenomenal.

The hotel location and conditions are exceptional. Located in a nice area on a mountain, it next to a bus stop, so it’s very convenient for travelers in Japan, where you rely on public transportations to everywhere. The hotel is not tall, but covers multiple connected buildings, majestic. Only thing I don’t like is that they would charge me $40 for checking in 40 min earlier (2 pm vs 3 pm, but they let everyone checked in at 2:40 pm.

Everything was beautiful! The room was spectacular, comfortable, full of conveniences. The architecture of the entire hotel is amazing and it has such a rich history. I ate in all the restaurants and enjoyed room service as well. All meals were excellent. The onsen had a wonderful view, all conveniences were supplied, everything an onsen should be. The staff was very gracious, helpful and accommodating. Lovely, lovely, magical place

The hotel is beautiful and set in beautiful surroundings.

I liked the hotel , however it was impossible to accept and pay for a bottle of wine at dinner, it was overpriced, this was not an expensive bottle of wine but an extraordinary overpricing policy in the hotel .

I really enjoyed my stay in this historical hotel! I got a really nice room in the forest wing so I could see the woods. It was peaceful and bed was really comfy. Loved the spa too. Will come back!

We absolutely loved our stay. Everything down to the smallest details were thought about. The customer service was impeccable. The food was great. The history was very cool to learn about.

Staff was great

Dining options are limited for vegetarian or vegan preferences.

A beautiful step back in time with modern comforts Japanese breakfast was superb Japanese dinner was super disappointing -misprinted menu, food substituted for what was ordered without being told Baths and room was terrific Mr Okabe the front desk mgr was attentive and helpful I will return Old and not worn New and not flashy Very classy

Historic hotel w refurbished old furniture. You have to like n appreciate old traditions to like this hotel. I was here in the mid ‘80s n still found it charming after nearly 40 years.

Overall good service. Staffs are friendly but they are not as well trained as other five star hotels. Maybe it is serving mainly local customers who speak Japanese I find their ability to communicate with English is a bit weak. Very nice room and great onsen. Food price was on par with other high end hotel but quality of food just average.

The hotel, onsen and gardens are stunning! Room is spacious and elegant. Breakfast is expensive as well as onsite dining. But there are many options a few steps away. Transportation for sites in Hakone is right outside the premises. Nicest hotel of our extended trip in japan

Great hotel for our trip to Hakone! So convenient walking from the train station and so much history at the hotel. Also visited the Spa which was so beautiful and relaxing. This was our 2nd stay and it doesn’t disappoint!!

Beautiful hotel!!!

Fantastic heritage property in Hakone region. Not that close to Hakone township but accessible with a car. Excellent accommodation and much of the historic buildings still present and renovated. Newer sections still blend in with the older section.

This is a historical hotel in Japan but all renovated to today’s standards. Hot Spring SPA was great, gardens were beautiful Kikka-so where we had breakfast were wonderful.

Wonderful hotel !