Good services. Comfortable stay.

We really enjoyed our stay, room was lovely with fantastic views of the gardens and ocean. Only downside I would say is the service around the pool is very slow. We also wasn't keen on the chinese restaurant, but really enjoyed the teppanyaki. Also enjoyed our time around the sunset bar until the sand flies come out.

Love the resort. Want to visit again

The staff was excellent. They were friendly and accommodating. The resort was beautiful and very clean.

Beautiful hotel in a peaceful location. The staff were all so kind and helpful, the amenities were plentiful and the options for food / activities were great. We found a lovely farm to table restaurant (Land Eco Farm) about a 10 min drive from the hotel which I would recommend for a sunset seafood dinner!

Here's a draft of your review for posting on Expedia: --- **Rating: 3/5** We recently stayed at the Shangri-La resort and had a mixed experience. While the service and facilities were generally good, there were a couple of significant drawbacks. Firstly, the prices within the resort were surprisingly high, comparable to major Australian cities. This made dining and other activities quite expensive, which didn't feel reasonable considering the location. Secondly, the beach, which is a key feature of the resort, was disappointing. Due to ocean currents, the beach was dirty and lacked the expected tropical charm. This was a major letdown as a beautiful beach is central to the appeal of a beach resort. Overall, while the service and amenities were commendable, the high prices and underwhelming beach detracted from our overall experience.

Beautiful, huge property. 4 restaurants, food ok and expensive .2 great pools and right on the beach. As a note...... it's very, very hot so the ocean is really warm. We ended up sitting by the pool.

Great experience

Friendly and knowledgeable staff.

Kindness of staff were best. Thanks~

Activities provided by hotel were nice. The attitude of staff members were very good!!

This was the best service I had in all my travels! Also, it was calm, no loud music, not too much tourists, giant beach with no one on it sometimes! The staff was so nice and professional! The room was excellent. Perfect place to relaxe.

Good size room and lovely view from balcony. Pool was perfect temperature, there were plenty of loungers, and beach was clean. Staff very friendly. Excellent breakfast spread. Filteted water easily available in line with their no single use plastic policy.

Very comfortable, facilities are well managed

The property is fantastic.. wonderfully maintained.. quite spacious.. multiple pools, several restaurants.. things to do.. super friendly and helpful staff.. special shoutout to Steffi in the front desk..

I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted by the most friendly and welcoming staff. They went above and beyond to ensure that my stay was as comfortable as possible. The level of service provided by the staff at this hotel is truly unparalleled. Their genuine care and attention to detail made me feel like a valued guest throughout my entire stay. I have never experienced such exceptional service at any other hotel before. What impressed me even more was the wide range of amenities and activities available at this hotel. It truly caters to everyone’s interests and preferences. Whether you’re traveling with your family and need activities for the kids, or you’re an avid golfer looking for a challenging course, or perhaps you’re a nature and wildlife enthusiast wanting to explore the surroundings, this hotel has it all. I cannot express enough how much I enjoyed my time at this hotel. It is definitely worth visiting, and I can guarantee that I will be back in the future. The combination of the beautiful accommodations, friendly staff, and the variety of activities make it an ideal destination for any traveler. If you’re looking for a hotel that offers exceptional service, a warm and welcoming atmosphere, and an abundance of activities, I highly recommend this hotel. You won’t be disappointed.

Love the private beach

We thoroughly enjoyed our stay over New Years. We had two ocean wing connecting ground floor rooms for our family of seven and they were spacious and great. Highly recommend Ocean Wing for the private reception, more attentive service, breakfast options and quieter pool although the ocean wing is far from all kids activities. We had an issue with beach golf but the staff apologized and more than made up for it with ensuring we got to do all the water sports we wanted. Sheldon at water sports was a star.

Great amenities for traveling with children, great service and friendly staff.

Loved it

They need to train their staff better. Our checking was worst. Staff was trying to sell us an upgrade when we didn’t take it we were given the key and ask to go and find our room. In this event they forgot to tell us about the hotel facilities and activities offered. In the morning when we were trying to look for the activities they were either completed, started or full. Basically, we could not participate in any of the activities offered by the hotel which we initially planned to. I ordered a coconut water with coconut meat but the coconut came without the coconut meat and half of the water was spilled. I went to the reception to try to book for diner, we were completely ignored and the lady kept working on her computer acting as she did not see us. We eventually left.

Can’t better than place

In general staff were friendly but room isn't as expected. For example room amenities e.g. disposal slippers were torn a sign of it had been used before or it's a low quantity product. Otherwise, in general hotel has a great location for a pleasant holiday

Best in KK

Simply terrific and very sorry to depart. The local culture is the most friendly and welcoming we have ever experienced anywhere in the World. Every single staff member you meet greets guests with a smile and acknowledgement without fail.

This was my first time at the Shangri-La Hotel and it was very comfortable. I am satisfied with both the facilities and service. The staff is helpful and friendly.

I stayed in ocean wing. It was quiet and calm. I can use garden wing for more activities. The sunset was really beautiful. The respond from the staffs were quick thru whatsapp.

The hospitality or service of the front persons were very nice. They were all sincere and made efforts to fulfill our requests. All the communication was available via WhatsApp messages, it’s easy for foreigners to talk. We used Ocean Wing Junior Suite for 3 nights and extended it with late checkout till 8pm because our departure flight was at midnight. I had been requested the late checkout since the first reservation 4 months before and even during the stay. The availability was however clarified at boon on the last day. Fortunately we could get late checkout but it would be better if they had told us a little bit earlier. Ocean wing junior suite was quite nice with a big bath equipped on balcony. The water was not so clear but enough hot. Taking bath seeing sunset was a zenith of the stay. We had dinner in Oceano Modern Grill restaurant twice and in-room dining twice. In Oceano you can enjoy Italian cuisine and especially seafood grill dishes. They were all tasty. In Oceano we could not have Malaysian local dishes, so we took them in in-room dining. In-room dining takes 45 to 60min after making orders. Taking such time is a demerit but having dinner on balcony seeing sunsets was also enjoyable.

Very Good

Second stay at the hotel chain and worth every moment

Outside of town relaxing resort.

The resort was very good overall. Good food options. Great pool and activities for the kids. Nice beach. Waterslide was a highlight for the kids. Only downside is we thought we were going at a quite period (last week of June) but the resort and island were very busy and it was difficult to get spots for activities that required bookings.