No service for trash, cleaning, or anything that we didn’t do ourselves. Told that they don’t pay well and can’t get help. We were there for 4 days.

Very friendly & clean

The room smelled like a old wet mop in the bathroom the ac unit did not stay on, the door did not shut properly without slamming it

Staff was not very friendly. Hotel seems to be in disrepair. Breakfast was very limited. Room was ok.

Check in/out was very easy. One of the reasons my parents chose this location was because the website said there was a bar in the hotel. When we arrived there was a large sign for the bar on the actual Baymont street sign. Once inside it was clear the bar had not been operational for a very long time. No big deal, we asked permission to sit at a table with our own beer and visit. We put our beer in the little mini fridge behind the bar (the bar had zero alcohol in it). A little girl 7/8 yrs old, was running in and out, it was clear that this was her playroom while grandma was working the counter. The little girl was A LOT. Then another person came in, friend/relative of counter person, while my step mom was getting our beer out of the fridge and starting yelling that she was not allowed behind the bar. Meanwhile the little girl is throwing toys by our heads, watching cartoons on the tv and swinging a pool cue around. We left the bar area after the unpleasant conversation, went to our rooms and the first thing I see is a box elder bug on my pillow. Not a big deal, we are from a rural area and know they harmless. Other than that the room was nice and clean. We don't want anyone to lose their jobs, but thought you should be aware of our treatment. Our ages range from 55 - 73 yrs old so it is not like we were rowdy guests.

It makes me very sad to have to write this review. First of all, our card was charged before we even checked in. Upon check in the front desk attendant told us that the faucet on the hot tub was broken so don’t bother calling about it. You’d need a pliers to get it on. (We paid extra to have a hot tub in the room). The TV did not work at all. We were told too bad and that we would get a “nice discount”. The next day the TV still did not work and when we tried to use the hot tub the drain plug would not come up so we were unable to. The room was nasty. Stains and mold. When we checked out the staff was rude. We were told the GM would call us back and that never happened. We stayed here years ago and it was not like this. The place must have switched hands and gone WAY downhill. The whole place was super hot too. We didn’t take a chance on the breakfast because the state of the property was so bad you would not want to eat there. There are many other hotels in Dubuque that are better. Based on this experience we will never stay here again. This could have all been resolved without a bad review if our phone call had been returned.

It was good

Stayed there before due to location for purpose and staff has been very helpful and accommodating to our needs