It was ok

I did not like the fact that they were not doing recycling at the Mantra. All rubbish just went in to red bins. Pretty disappointing in this day and age. Everything else was fine.

An acceptably clean room although some rubbish from previous guests was left in the room. No room service and unable to request a bucket of ice for our room. Not bad overall, but could be better.

Old

The pool was good , however a damp odour in the room was not pleasant. Noisy room at the rear of the property. The room was well appointed but bites from bugs in the couch.

Great location, easy walk to CBD.

Decor is old and dated was high end in the 90’s But the staff more than made up for that, they were friendly and accommodating .

Lovely accommodation close to the centre of town

Overall it’s nice ,, No parking ,, had to park on the street ,, they to interested in charging you extra for parking ?? Free parking should be included in hotel price ,,, car park under building was half full ,, hard to get a car park near by ,, backpackings out the back of hotel very noisy

Had asked for a harbour view 4 months in advance, we got the carpark. Rooms and adjoining kitchen lounge areas were very big and tidy, great space , bedroom was large as well. Overall we loved our stay

The property was clean and convenient. The reception staff were very helpful. However, I would say the cleaning staff were not mindful. The first night, we arrived in the middle of the night. There were no blankets, and our first night was freezing, not a good impression or a good start to our week stay. (I also know we were not the only customers who didn't have blankets on a freezing night. Yes the reception staff were very helpful the next day

Beautiful view of the harbour windows could do with a cleaning

On the money we paid. For one night. It’s the bed that let the place down. Two beds together and hard mattress shame really View great centre of town. Pleas upgrade your sleeping mattress. For the money you charge and no free parking or extra for a gold member

Nice views

Good location. The property is a bit tired. Although the room was clean they didnt service it, which was a surprise to us.

This is an ageing hotel in need of updating in some of the rooms - old mirrors, bath over shower, old taps, etc - however the exterior was having a face lift whilst we were there so maybe some work ahead on the interior. Having said that, the staff were great and extremely helpful, the view was fabulous and the hotel very well located. We would go back again.

The rooms had a mouldy smell, the window didn’t unlock to let fresh air in. The room was clean however the windows and window tracks were filthy. The service on arrival at checkin was cold, we had booked as a party of 3 with 3 rooms and were placed all over the motel. When asked if we could be placed together we were told rudely that we didn’t request room together at time of booking. The motel had an alarm go off yet no one informed us if anything was wrong, we went downstairs and stood around with nothing apparent happening. Parking at the motel was terrible. There was a huge crane taking up one part of the entrance and workers vehicles taking up parks. When asked if we could park underneath the building we were told that costs extra. There was no consideration for the lack of parking or the inconvenience to guests for the work that was being carried out. Someone finally said it’s nothing to worry about. Do better Mantra

Nearby Mitchell St is handy for dining options. Revellers in Mitchell St were noisy, but we could not hear it at all from the hotel, which was good.

The Staff at front desk were very helpful and nice. They went out of their way to assist when we left an important item behind to post to us safely. We really appreciated the effort they went to for us.

Loved every part of our stay. The only thing that needs improving is the wifi as it constantly dropped out.

I often stay at the Mantra Esplanade as it is in a great location. There are building works happening around the pool and foyer at the moment. There are no Reception staff available late at night, so room keys are obtained by ringing a mobile and accessing a lock box. I had requested a 2 bedroom apartment (as booked) but was again allocated two connecting rooms. Lots of great dining options within 5 minutes walk.

I enjoy staying at the Mantra on Esplanade for the location and ocean view, even though the rooms are getting tired. This trip we booked a two bedroom apartment but instead were allocated two adjoining rooms. Would have preferred the apartment as advertised.

Amazed and very disappointed that I had only FTA TV stations. Have stayed in cheaper hotels that had Foxtel, YouTube, etc. I booked through Wotif but was directed to Expedia about some confusion re the booking/cancellation when our travel plans were rearranged due to the Stuart Hwy road closures. Dealing with the hotel and Expedia is not something I want to do again.

We would defininately stay at the Mantra again. It was good value for money. The staff were very helpful.

Room was not clean at all, washing machine leaked all through the bathroom and dryer was broken. Wanted a late checkout charged me extra money then as I left proceeded to tell me I could have got it for free if I signed up to Accor members, would have been nice to know prior to paying extra money.

Basic is an understatement but I’ve stayed in worse. Reception staff (who are the only staff you see) are obliged to follow company policy eg check out by 1000 etc. It appears common sense and customer satisfaction are not within the company policy. No restaurant or coffee shop facilities, room was not cleaned / refreshed during my stay. Avoid if you can

It has a good position and the pool is nice. Staff are friendly. But the aircon is freezing and there is no thermostat - just 3 levels. The lowest level was still freezing…

Weekly room service, probs not good enough!

The property is in a good location with friendly staff members. The condition of the property is an average because the lights are on even if I switch of the electricity, can't close the shower completely thus water goes out of the shower, moulds or black marks at the shower base, etc

The apartment overall very comfortable although shower in the bath not good for older generation. Couch could be replaced.

We have been staying here on and off since it opened and always loved it. This time very disappointed. They have split the hotel between managed appartments and Accor. No dining room and building has allowed to become tired and unkept. We stayed on 6th floor and had to ensue a horrible noise from the plant room all week. We were told it related to the air con and they were aware of it but no effort to ameliorate.

Booked through wotif and told our reservation was complete and we needed to pay on check-in. At check-in we were told our booking had been cancelled because we didn’t pay a reservation fee through wotif and there were now only 5 non-oceanview hotel rooms available in the whole complex for $400 more for the 6 nights, and no parking included. We were shocked at the extra cost so checked online at accom options and found we were able to book through wotif an oceanview hotel room in the same hotel for $60 more than our original booking. We went to check in again 30 mins later and managed to book our exact same oceanview hotel room we originally reserved. We were relieved we now had accomodation after our initial shock, and paid the extra $19 per day for parking. The a/c broke in the complex and our room was a sauna for one day/night/day but we were grateful to be provided a 1 bedroom oceanview apartment for our last 2 nights.