We stayed at the hotel for my niece’s wedding. My mom, who is in her 80s, uses a walker and suffers from Parkinson’s. While getting her breakfast, one of the staff members saw her struggling to hold her plate. She walked over to her and asked if she could help. She kindly took my mom’s plate and helped her get the rest of her breakfast. That simple and kind gesture was one we saw play out a few more times during our stay. The hotel was very clean, the rooms were bigger with more amenities than we expected and it was very well priced. And, again, the staff was outstanding. We would highly recommend.

First I want to say that all of the staff that we interacted with were very friendly and helpful. But the hotel overall could benefit from an update. The bathroom had some peeling finish in the bathtub, the toilet didn't seem to flush quite right, and the worst was the dampness and subsequent smell in the room. We did talk to the front desk while we were there and they were able to solve the issue of the smell but the room still didn't dry out in the additional day we were there. It seems the ownership could invest some money to make the rooms more pleasant for their guests.

My Phone did not work and it was plugged in. My bathroom sink was draining very slow.

Friendly staff and pretty clean. Definitely a little older--nothing fancy and signs of age. Our room had an odd smell and the ac unit rattled when the fan was on. Not a bad place to stay but nothing great.

Great hotel, staff & rooms

The staff was extremely friendly and the location of this hotel is perfect for anyone staying in or near Saint Charles. The fitness center had adequate machines and weights as well. I would recommend this hotel.

Good

Clean and comfortable. The breakfast lady was overwhelmed with the amount of guests on a Sunday morning. If she had had some help, she would probably have been fine.

12” toilet. Analog tv. No movie options. No handles in shower

Nice hotel very clean

I had a very positive experience staying at this hotel.

The hotel room had damages along the wall and inside the shower. The elevator was making loud noises every time it ran. The hotel was surrounded by a construction site. It wasn’t what I expected to say the least but I will say overall it was clean.

horrible.

TV did not work. Telephone did not work. Desk person could not help me. People ringing handicap door bell all night. No desk help there to review CC TV camera from hall. Staying there for over 20 years, hated this time.

I was very impressed with the breakfast options! Quiet and clean bedding. Thank you!

Nice place. Friendly staff.

Very Great Hotel and Location!

Loved the easter deco at the lobby

Nice price ,clean ,staff was very welcoming

From check in, to check out. Our stay was amazing. We went for one night. My daughter turned 5, and she wanted a hotel stay to just swim, so we did just that. Checking in, i was greeted by i believe her name was Aileen, the most friendliest and nicest person ever. She made sure everything was answered, asked the reason for the visit, actually our room was going to be on the 3d floor, but since i had mentioned the reason i was there, and with a 6 yr old and two 5 year olds, she changed us to the 1st floor, easier for us instead of traveling up and down with littles... Later in the evening we went to get ice cream for the kids, she was so sweet to the kids, she is just an amazing worker to have. Her customer service goes above and beyond. I made sure to tell her also. Shes amazing. The kids really enjoyed themselves, beds and pillows i rate at a 10, very VERY comfortable.. Breakfast another 10.. I will be staying here in the future that is for sure..

The accommodations were excellent, Location to nearby shopping was good.

Nice Hotel

Easy to park

Very clean hotel with extremely friendly staff

Nice, clean, & friendly staff

Nice and clean easy to find great service.

great location clean and up to date rooms

The people running the hotel were very friendly and our room was exceptional. Very clean. The free breakfast in the morning was very good with many selections. Will definitely be back when we are in the area.

It was a great two-day stay. Clean, easy check-in/out, breakfast was solid, and the pool was clean. Only downsides I ran into was the pool area was pretty cold(so limited swimming), and a few really loud kids post 11pm(not the hotels fault at all). Would highly recommend!

I had a queen beds room. One of the beds the sheets were wrinkled and had not bed changed, one pillow case had makeup on it. It clear to see it wasnt changed. Night person was not at the front desk and a note was left back soon another guest had been waiting 20 mins. No coffee made a 5 am when we left, they have stated they have coffee 24/7... Rethinking of I'll be back.

Very clean, great breakfast and it was decorated so pretty for Christmas!

It was very clean. We chose to stay here because we’re seeing a concert at the Arcadia way Lyft ride there in back. Because parking is hard to come by near the theater. Breakfast was really good great selection and lots of seating. Would stay here again when seeing another concert for sure .