I booked a city view we looked out onto a train station We went to swim in the pool and it cost us 2,200.00 yen each and coolly use for 1 hour There are extra hidden fees all over this hotel

I had wait for a long time to check-in, the first in the lobby area which if you sit at the chair you had to order something. I order a lemon soda and it's cost 1400 yen. Then I was took to 26th floor, Shelton Club check-in area, and told I can get some snack & drink. I was wondering why I couldn't be here, since I reserved The Shelton club room. The floor in the room has some uneven level under the carpet, and I almost tripped over a few times. I'm old and needed nice smooth floor. The place is not good as the onsen ryokan in Echigo Yuzawa, but it cost much high price. I stayed at Shelton a few times at other area, and this is the worst place. Staffs are not really good, maybe because it in Yokohama. I don't think I'll go back there, and find other hotel when I visit Yokohama in future.

The service was very good. But I have a question about the cleanliness of the room

The property is situated in an exceptionally convenient location, adjacent to Yokohama Station. The daily breakfast buffet is outstanding. It should be noted that access to the pool involves a daily surcharge which, unfortunately, also comes with time/availability constraints.

We finished our Cruiseline trip and stayed at Sheraton Bay Hotel for 1 night .Room is clean and space with two separate wash sink, located near Yokohama Train Station, love it ! Definitely , next time , will arrange longer stays at this Sheraton Hotel.

We had a great experience with this hotel. Some of our highlights: - Breakfast was amazing. Lots of options to choose from. Food was very fresh. We loved the fresh orange juice and made-to-order omelets. - Receiving 500 yen voucher for each day we opt out of cleaning service. We were able to use the vouchers on desserts at the hotel’s bakery on the last day of our stay. - Very close to Yokohama Station. - Very close to major shopping centers and dining options - Our room had a great view The room was a little smaller than other hotels we were used to, but it is considered big for hotels in Japan. Overall, we would definitely book again for future visits!

The great difficulty and biggest problem is when arriving from the airport to YCAT bus terminal, one would have to lug your heavy luggage through the building, up and down several steep stairways and escalators, for at least 15 minutes, before arrival at your hotel. This is exhausting and very dangerous as one may fall. Changes have to be made. Thank you.

Clean