Very large property so you will have alot of walking to get to your room depending on what wing you will be staying in. Building is an mix of apartments, hotel rooms and businesses so be prepared to walk past people working when walking around the property. Room was a great size and hot water pressure was great. Just old wear and tear notifiable. Roof top pool and spa very nice area

Excellent value for money compared to other Hotels in Auckland city. It’s an iconic landmark

Property is a bit tired and not in a great area currently. Was convenient for the place I was working but not a fan for a getaway or part of a larger trip.

I would return 👍

We pre warmed a really late arrival circa 2am but we’re not given a late checkout when they knew because of rugby game hotel Was booked our had they advised that I would’ve had chance to alter my booking , then we were offered on-site parking for $45!! To be out of carpark at 10am !! Rip off yes I asked for a refund but stiil rude to offer parking at full price at 2am on checkout date! Won’t stay again shame cos we really loved previous stays . H well

Staff were not very helpful and parking was very expensive. The pool area was in a separate building which was not clear in the listing.

The only complaint I have was I found a sock down the wall side of the bed belonging to a previous guest.

Good location in the CBD

We absolutely loved our stay at the heritage auckland, only wish it had been longer. We've been fortunate to have traveled to many locations around the world but this was definitely a favourite our our entire family. Very reasonable price, big rooms. Only downside was valet parking but we opted to park at skycity instead

Shower got hot and cold

I enjoyed all your service. Thank you so much.

We booked this hotel for the family room and the pool/spa/gym as we went with our kids. They loved the rooftop pool especially and my husband used the gym. The parking is also valet parking and very reasonably priced for in Auckland. I didn't realise but the Heritage has two sides, the older side and the newer tower side. The family room that we booked was in the older side (I think they all are) and it wasn't heritage - it was just run down. Definitely not a 4* experience. There was also ZERO sound proofing and it was so so loud with road noise and people walking above us. We got no sleep for both nights we were there. Such a pity as if they had the money to re-do the hotel it could be absolutely amazing. The area around the hotel is also filled with rough people, there is an Auckland City Mission not far off and I believe a lot of the apartments around there are transitional housing. I understand this isn't the hotels fault and to be honest all of Downtown Auckland is like this - its a real pity. As you have to walk everywhere to eat it wouldn't be somewhere I would want to walk around if I was alone.

Unfortunately the area in Victoria W. St is a bit dodgy. This distracts from access down to Queen St .Businesses in this area need to consider this in how to revitalize this otherwise the hotel is good value for NZ

Excellent situation, walking distance of restaurants, theatres, and harbour. Hotel staff very friendly and helpful. Rooms large and clean, bed very comfy.

Excellent Location. Friendly staff. Large rooms.

Nice Size Rooms. Friendly staff. Handy Location

The 4 of us loved the Property! Our 2 kids loved it aswell. My daughter wants us to book it for her 10th birthday & My son wants to book it for fathers day lol Location is perfect! Its in the middle of everything you can think of! Parks not to far away,Food places just a 1 minute walk away, Waterfront is a walk away, transport everywhere. Our room was good wish we had a balcony though for fresh air into the room as i found the window abit dangerous when we pulled it up a tiny bit. Air conditiong was great after we figured it out. Housekeeping was done when we went for a swim. Reception was so good to us! My daugther had her first call to Reception and she was so excited about it lol She also asked for Robes to be sent up to our rooms hahaha. The staff were super nice! Very welcoming and made us feel comfortable being our first time clocking into a hotel. The valet parking was good! Loved how they moved our car very new to us lol anways cant wait to come back forsure! Ps: My daughter wrote a note for the Reception. Wonder if they got it lol.

Wasn’t able to use the shower on the holder as it was broken which was very disappointing for my young children :(

Overall..enjoyed will definitely stay there again

Great location. Staff was friendly but no help with bags was offered. Look warm water in the shower. Bed was very comfortable.

Very accommodating and clean :)

Great place to stay

Happy with stay

The service from staff was the best I have experienced in the hotel industry, they were most helpful and went the extra mile to address our needs, will definitely stay again. The beds are really comfy, very close to central business district, couldn't fault, 5 stars from us

Love the rooftop pool and spa! I was looking forward to using the sauna but unfortunately it was close for reno. The floor of the room we stayed in were squeaking and that kinda ruin my night, so not a good one of you’re a light sleeper. Staff are very friendly especially Anita who went far and beyond with my requests of room change although that didn’t happen but i can see how sincere she was with trying to help me. Overall i would stay again but would request a different room in the newer tower.

Very friendly and knowledgeable staff. Great rooms for our family. Busy street but quiet. Close to harbour and ferries. Parking and access via a car is not great

Great place for a whānau get away for the weekend.

Very comfy beds and terrific rooftop pool. Staff friendly and efficient. Sadly the second gym and pool are closed, it looks like indefinitely, and no room service available or easy dining options nearby, had to resort to Uber eats.

Great pool, spa, gym and hot tub. Conveniently located near harbour and good food

We stayed one night in a Tower Room (very very nice!) and two nights in a Hotel Room (nice, but the shower had such low water pressure - on 7th floor - it was difficult to rinse. We appreciated having the small kitchen, and the bed was comfortable. The room was clean. The hotel is located near the harbor and also the Sky Tower, both of which we enjoyed.

We had a superior room which located in the tower building. It is a bit far from the main reception but we needed that only when checking in. The room was specious, clean and comfortable. It had a washing machine and a dryer, which was very handy. Harbor, restaurants and Skytower were within a short walk. The hotel does not offer a breakfast but there are many cafes nearby.

Rooftop pool/spa!