No one was accommodated in the hotel until 14:00. We arrived at 13:00, there were about 30 people in the lobby, many with small children. No one was even asked for a passport or reservation number to check if their number was already ready. We had 10 people, I tried to find out if at least one room was ready. Received a refusal. Exactly at 14:00, a large queue lined up and everyone began to settle. You can't eat anywhere in the hotel during the siesta. Not even room service. You can't even order a burger or pizza. All this begins to work only at 20:00. If you are out of the way, the chances of something to eat before 20:00 are zero. And we arrived on Sunday, even markets and supermarkets did not work nearby. The room is dirty!

The area is very quiet. Only the interstate is heard when window is open. But air conditioner is fantastic and windows are very solid! Nice size room and bathroom! Great access to public transport and interstate.

Near train station and nice size room, friendly staff. What i did not like ..very long check in. AC was not strong enough in the room ...breakfast out of diferent hotels we stayed on this trip (7 different hotels) this breakfast was a very poor spread ..even granola that all hotels had this one did not ..

Very far away from downtown. Not much around, the bar never opened while we were here.

Our flight arrived late so I asked the hotel reception if we can extend our stay by 1.5 hours they only allowed half an hour free. There is no tissue box in the room no free water to make a drink or use to brush your teeth. I will not stay at this hotel again!

Buffet breakfast was average at best. Metro is close by though to get downtown. We were on the 1st floor overlooking the entrance and found our room noisy at times. Hotel was very clean.

They was selling rooms that shouldn't have been sold to customers. The faucet in the bathtub was not fixed to the wall and was tattered, so when converting the faucet from a bathtub to a shower, it shook so much that it was uncomfortable. Even more serious is the color of the water in the bathtub and bidet. I couldn't wash with this kind of water, so I had no choice but to go out without washing. If they don't manage the maintenance to the extent that they can't use the room, wouldn't it have already given up on being a hotel? It was the worst experience ever.

The only thing that saves this hotel is it's excellent staff. But the beds are the most uncomfortable i have ever slept in. They split apart down the middle and slide around the room. No joke, my toddler was pushing them around. Air conditioning was also broken. And the shower went from scalding hot to freezing cold. It was seriously awful. It was always easy to get a taxi to get around. And like i said the staff was great, they just need to invest in some new beds and some repairs. The property just is in huge need of some maintainence. Would not stay here again.

very clean and suitable for my family.

The front desk staff were efficient and very helpful. The property is beautiful with great amenities. Hotel room was clean and the bed was comfy. I definitely will return!

Excelent service friendly staff I would go back to this hotel in the future

Helpful front desk staff

Everything

Beautiful, clean room! Receptionists were very friendly.

Room are nice but little old decoration

Really friendly desk staff, one of whom gave me a great recommendation for pizza delivery. Clean and comfy room. Wifi was poor.

Really friendly desk staff, one of whom gave me a great recommendation for pizza delivery. Clean and comfy room. Wifi was poor.

a real hospitality from the side of personals

Very nice hotel. Easy check in/check out. Staff very helpful. Would definitely stay again.

Overall hotel was good. 99% of the staff was very helpful and friendly. However there was a girl with glasses at the front desk who wasn't rude but just wasn't a very nice person. She should not be working in customer service. She seemed to hate her job and seemed irritated at every request. She also did not seem to like kids. She could use some customer service training or find another job.

It was further away then it seemed. Nothing really near the hotel other than metro station.

Very close to Metro, nice view and reasonable price

No soap, otherwise great. Excellent breakfast, Metro station is right behind property.

Very comfortable hotel in the commercial sector of Sant Cugat - but an easy 15 minute drive into the centre of Sant Cugat. The room was very comfortable but a few things could have moved it from good to excellent - 1. I had a kettle in my room with 1 tea bag and no coffee 2. Parking is €15 per night 3. No bath - just shower

Very comfortable hotel in the commercial sector of Sant Cugat - but an easy 15 minute drive into the centre of Sant Cugat. The room was very comfortable but a few things could have moved it from good to excellent -1. I had a kettle in my room with 1 tea bag and no coffee2. Parking is €15 per night3. No bath - just shower

There is not many options for food around. Quite secluded. Although the underground train station is nearby if you have more time to spare and get around

Amazing and clean hotel Friendly smily staff Great location

Amazing and clean hotel Friendly smily staff Great location

Very very well even thé restaurant

Not as close to the centre as we’d hoped for , but still within a 20 minute tram ride

The hotel is good with respect to rooms, cleanness, huge room and comfort. The Hotel should give a complimentary water bottle because being new to a place hotel should give 1-2 water bottles and they can include it in the room price. Here the point is taking a water bottle from the minibar is not good and that to chargeable. it is a basic need for a guest. I am quite disappointed with this.

Windows do not close as they should. You sleep on a highway, with associated noise because of that.