Nice and clean

-

It 's close to everything, yet quite. I truly loved my stay, and will come back soon

Really fabulous breakfast and comfortable beds, polite and very helpful front desk staff, all round a great stay. parking was a great bonus.

I booked on hotels.com, received confirmation code, it said pending in my name statement, but when we got to the hotel, they said they could not find it anywhere, that it was not on any of the sites dating back to even 1 year ago. I travel a lot and have NEVER had this kind of experience in my life!

Very nasty customer service not helpful at all they don’t care about their customers rooms very old and disgusting

Amazing

Amazing

Perfect breakfast

Stay was fine for a family visit. Clean rooms and good breakfast.

The property was overcrowded and outdated. Pool was too small to accommodate so many guests. Check in was late and room was not available.

The property was overcrowded and outdated. Pool was too small to accommodate so many guests. Check in was late and room was not available.

Bathroom was in a poor condition

I recommend this hotel, near to the holly places. The staff was very friendly

I recommend this hotel, near to the holly places. The staff was very friendly

תענוג של אירוח, בעיית חנייה חמורה וחבל שאין חנייה מסודרת למלון, ונאלצנו לקבל דו"ח של 250 שקל

I have preciously stayed there and always enjoy my stay...great food, friendly staff, great location and amenities.

Close to old city, friendly and nice breakfast buffet

BED BUGS! At first glance the hotel was okay, a bit sub par really. After our first night, my husband found a few bites on his legs and arms. Since we hadn’t notice many mosquitoes in the area, we decided to search the room and to our surprise we found bed bugs under the mattress! We immediately contacted management who had the nerve to question whether we brought the bugs with us. After showing them video of dozens of bugs on their mattress, they apologized. Needless to say, we cut our Jerusalem trip short and checked out. The hotel offered a refund for the stay but nothing else. We were left to fend for ourselves as far as accommodations and transportation is concerned - not to mention likely throwing away lots of clothes and our bags. In total I’ve counted at least 90 bites all over his body! I’ve found 2 bugs since leaving the hotel in my bag. This ordeal is far from over! Do not stay at this Hotel, stay far away.

BED BUGS! At first glance the hotel was okay, a bit sub par really. After our first night, my husband found a few bites on his legs and arms. Since we hadn’t notice many mosquitoes in the area, we decided to search the room and to our surprise we found bed bugs under the mattress! We immediately contacted management who had the nerve to question whether we brought the bugs with us. After showing them video of dozens of bugs on their mattress, they apologized. Needless to say, we cut our Jerusalem trip short and checked out. The hotel offered a refund for the stay but nothing else. We were left to fend for ourselves as far as accommodations and transportation is concerned - not to mention likely throwing away lots of clothes and our bags. In total I’ve counted at least 90 bites all over his body! I’ve found 2 bugs since leaving the hotel in my bag. This ordeal is far from over! Do not stay at this Hotel, stay far away.

It was a horrible experience!The fro t desk were pleasant but kept checking with the front desk and general manager before answering questions.There was loud music and parties I. The neighboring room till all hours of the night. The front desk were ineffective I. Stopping this. Needless to say, the night of sleep was lost!The general manager was unavailable Friday night, Saturday, Saturday night and Sunday. He refused to take my calls and discuss the situations.Their customer service was horrible -management was horrible- The Fattal chain should rethink their managerial staff.Not a place I would recommend!

It was a horrible experience! The fro t desk were pleasant but kept checking with the front desk and general manager before answering questions. There was loud music and parties I. The neighboring room till all hours of the night. The front desk were ineffective I. Stopping this. Needless to say, the night of sleep was lost! The general manager was unavailable Friday night, Saturday, Saturday night and Sunday. He refused to take my calls and discuss the situations. Their customer service was horrible -management was horrible- The Fattal chain should rethink their managerial staff. Not a place I would recommend!

I had problems with the AC in my room which was quickly addressed by the staff. However the staff at the breakfast area were not friendly at all. The room was comfortable and clean. Location was great. My stay was good overall, except for the cranky breakfast staff.

TRES BON GRACE AU CHARME ET A L'EFFICACITE LA GENTILLESSE DE YAEL

the hotel is old the corridors are not clean and the white color is not white. the room was large but not clean. the bath was overflooded after 2 minutes of shower. The sofa was a rag. T.V remote control was dirty.stuff is not friendly and they didn't bather to help us with a taxi: "no taxis" they said so we needed to take care of ordering the taxi alone.2400 there is no food in the hotel literally nothing. bad hotel bad attitude. wouldn't visit the hotel ever again.

the hotel is old the corridors are not clean and the white color is not white. the room was large but not clean. the bath was overflooded after 2 minutes of shower. The sofa was a rag. T.V remote control was dirty. stuff is not friendly and they didn't bather to help us with a taxi: "no taxis" they said so we needed to take care of ordering the taxi alone. 2400 there is no food in the hotel literally nothing. bad hotel bad attitude. wouldn't visit the hotel ever again.

This property is the best kept secret in all of Jerusalem. I had a fantastic stay extremely smooth check in/out process. Parking was both convenient and priced reasonably.

We just landed from a week in Israel and stayed at this hotel...which should not be confused with ANOTHER Leonardo Hotel which is on KING George St., this is on SAINT George St! A/C wasnt great, but it turns off and on when it detects nobody in the room, which is excellent for conserving energy, but not as cool as most hotels in a 40 C degree place! Staff was very attentive. Area is partly in East Jerusalem, an Arab area, which I didnt realize when booking, and we are Jewish. The hotel is staffed mostly by Arabs and we felt comfortable and at ease at all times. Pool is small but great, and nice and cold, not too warm like other hotels. Parking is underground with elevator to hotel...nobody told us that as they watched us drag our luggage up the ramp outside into the hotel!

The hall outside my room was dirty and the same debris seemed to stay there for my entire 5-day stay. Both the sink and tub in my room did not drain well, leaving a bowl full of dirty water every time they were used. Sink hardware was plastered with disgusting debris. Bell staff and front desk staff were both extremely rude, inattentive, slow and apparently angry about something. I saw a waiter drop a dinner roll on the floor, simply pick it up and put it back on a table. Finally the power went out one evening for a substantial period of time. Staff abandoned the front desk and ran around with dim flashlights that produced only orange-colored, dim light. Chaos reigned and it was simply good luck that disaster did not occur.

The hall outside my room was dirty and the same debris seemed to stay there for my entire 5-day stay. Both the sink and tub in my room did not drain well, leaving a bowl full of dirty water every time they were used. Sink hardware was plastered with disgusting debris. Bell staff and front desk staff were both extremely rude, inattentive, slow and apparently angry about something. I saw a waiter drop a dinner roll on the floor, simply pick it up and put it back on a table. Finally the power went out one evening for a substantial period of time. Staff abandoned the front desk and ran around with dim flashlights that produced only orange-colored, dim light. Chaos reigned and it was simply good luck that disaster did not occur.

Expedia gave me a price of $275.00 including taxes.I was charged $321.75? Could not argue at the time due to timing.Please refund $46.75Thank youRegardsMax Moryoussef

Nice Hotel needs renovation.. hotel staff was very nice and trying to accommodate... breakfast was fresh and well put together--defiantly worth a try..