This was not a a very good hotel. Expedia should not have it listed under five stars property.

My bill was all messed up. Charged for parking when no car. Didn’t even ask. Also charged for an upgraded room despite fact that I didn’t ask for it.

Everything was good

Very nice, good location

Candidly , this is not to the caliber of a Ritz nor meets your expectations for a Ritz. The staff never showed any effort to accommodate simple request and in fact I felt they intentionally went out of their way to not accommodate. My room was not cleaned two days in a row. The beds are 2-3 star at best. The property is noisy between the adjacent construction site to the annoying and creepy drone flying the court yard daily with the emergency generator cycling daily. The bay view room is extend your head beyond the small uncomfortable deck and look at a sliver of a view between two buildings. Due to this stay , I would not book a Ritz ever again

good

Ritz Carlton Coconut Grove met my expectations.

Loved everything

High standard and pleasant staff. Clean and well decorated room.

I like the little town within walking distance of the hotel. The hotel itself is dated, smells mildewy, and is very expensive. There seemed to be young ladies hanging around and older men traveling alone. Not a comfortable environment for a seasoned solo traveler. Not my cup of tea. If you are looking for a friendly, updated Hotel with a fun vibe look somewhere else.

My least fav Ritz. Rooms were great and property in good shape but it was all the rest.

I booked bay view for the view I got a room on the fifth floor on the bay side of the building without the bay view - so I ended up paying extra without the view requested. I have checked in on time and they claim they had no upper level rooms- I paid extra for nothing 👎

The hotel is clean and well appointed. The service impecable and the location very friendly.

Our first room, not only had a bad odors of dog pee, the up keep was very poor. They did move us to a larger suite, none renovated though. Throughout our stay F&B failed over and over to meet standards. The bar our drinks bad fruit flys in them. When we addressed the bartender she remade one of the cocktails yet with more flys and just picked them out and then served the drink. Breakfast the Chia pudding was beyond sour and spoiled. Steak and eggs over cooked and iced cold as if they just served left over steak and potatoes. Very odd. Room service the food came however a few of the chicken wings were seriously bloody and they didn’t bring any plates or extra napkins with the food when we clearly ordered sharing items. We witnessed a car crash from our balcony when we called the front desk to report it, the gentleman first hung up on the second phone call, they just said “uh what? Ok bye” Definitely NOT a ritz Carlton experience from arrival to finish. Probably won’t return again.

Loved our stay. Great place and excellent staff

Having the balcony was great! Beautiful hotel and neighborhood. Walking distance to nearby restaurants and shops. 11 minutes to downtown. Swimming pool was wonderful. Very low key and private. Will definitely stay here when visiting Miami.

Having the balcony was great! Beautiful hotel and neighborhood. Walking distance to nearby restaurants and shops. 11 minutes to downtown. Swimming pool was wonderful. Very low key and private. Will definitely stay here when visiting Miami.

Excellent

Excellent

one day my wife stayed late in the room. when the cleaning people arrived in the afternoon they made the beds but failed to clean the bathrooms completely. there was no nightly turndown service and we constantly asked for more towels and washcloths in the evening. the service at the restaurant and the pool was excellent and the food was very good.

Rooms were very clean, beds very comfortable. Pool has very little sun during wintertime, but water very warm.

Service was impeccable as you would expect at a Ritz, beautiful property.

I feel safe when staying at the Ritz.

I think it is clean and the people are really nice to me. Thank you.

Excellent service

Excellent service

Overall: Spent my honeymoon night here. Very happy. You get what you pay for. It's certainly a 5-star hotel.View:The property only goes up the 8th floor of the building so bay views aren't super close. But on the 6th floor with a partial bay view it was still quite nice, the balcony was appreciated.Room:The showers and bathroom are awesome and the room is very well put-together for comfort overall.Hotel interior/exterior:Absolutely gorgeous. The marble, tall ceilings, windows, fountain in the back give the hotel a very luxurious and more serious feel compared to the flashier options in Miami.

Overall: Spent my honeymoon night here. Very happy. You get what you pay for. It's certainly a 5-star hotel. View: The property only goes up the 8th floor of the building so bay views aren't super close. But on the 6th floor with a partial bay view it was still quite nice, the balcony was appreciated. Room: The showers and bathroom are awesome and the room is very well put-together for comfort overall. Hotel interior/exterior: Absolutely gorgeous. The marble, tall ceilings, windows, fountain in the back give the hotel a very luxurious and more serious feel compared to the flashier options in Miami.

My experience at this hotel was great. The entire staff was polite, courteous and professional. The room was lovely and clean. The valet was on time

My experience at this hotel was great. The entire staff was polite, courteous and professional. The room was lovely and clean. The valet was on time

The staff went beyond what was required for an otherwise excellent stay.

For me there wasn't anything to complain or feel uneasy about.