We always stay here? They did not fix one item we requested and the safe took three days to fix. They need to do a better job in this area. The staff here is amazing and it’s a great value that includes a great breakfast

Convenient location if you like to stay in town. Good breakfast, friendly staff, nice view by the pool. The room looks clean and in good condition.

Nice restaurant/bar by the pool provides convenient options. There are other restaurants 1-5 minutes walk also. House reef for snorkeling. Also close to Sunset restaurant, there is a nicer spot to snorkel. Only complaint is WIFI was extremely unstable.

we stay here several times a year and meet friends to small but ever so great boutique hotel close to town. I can't say enough good things about it.

we always stay there. I can't say enough good things. It's a small, friendly boutique hotel.

Convenient to walk from ferry. Staff very helpful and friendly. Room spacious and clean. Bed very comfortable, air conditioning good. Shower pressure good and shower was hot. Quite noisey at times - other residents able to be heard running and yelling in hallways from my room. Loud construction noise for at least an hour one morning. Pool area lovely with nice vista. Breakfast OK, not many options for vegan but for a lot for everyone else. A long way from any good beaches or snorkelling. Close to plenty of delicious restaurants, atms, groceries if needed. Fridge in room is useful

Great location and value.

GOOD__This place is in a great location, with authentic individuals making up the work force. If you don't speak Spanish, then do not expect fluency in the staff. Having said that, the staff is appropriately business like, respectful, efficient (for Mexico..very much) and awesome. If you try to speak Spanish, that is good, you are tolerated. many many things nearby walking distance, walk to ferry no problem...even with suitcases. Safe, Not recommend party big on property...but ALL the party you want within a couple blocks and nice pool deck to share with other middle class guests including natives to Mexico..which is nice to me but requires Americans to be on their best behavior BAD---oceanfront wear and tear. This place and downtown is nice for an island ruled by Mexico. The people maintain as they see fit, but there is a little mold and the floor can be a bit slippery.

They need to have both escalators in working condition.

This was our 3rd visit this year. The staff is great, everyone of them is working to make your visit memorable. The location is close to everything that the downtown area offers. Stay here and explore what Cozumel has to offer.

This is a dive resort. Amazing service - couldn't be better. The only negative is the very hard beds.

Great location and the breakfast was fantastic. On the downside, the escalator down was not operable.

Excellence very service oriented

Everything was good very good location. Nice staff excellent continental breakfast. Easy check in.

Included breakfast was amazing!

Incredibly friendly staff, quick and easy check in and out, clean rooms.

Great staff great location very quiet and well kept the property. I enjoyed it and you will too.

The staff as Casa Mexicana are the BEST! We won’t stay anywhere else on the Cozumel Island. We’ve been coming here twice a year since 2016!

Perfect in location. Easy safe walk to dining, snorkeling shopping and ferry.

Great breakfast is including like VIP perks like late check out , rooms are nice service is great , pool is nice next to the bar . Very safe and quiet

Liked the customer service of Elizabeth, it made up for one of the gentlemen that seems that hate his job. I did not like that the scalator was not working properly it was a nuissance and the flies at the breakfast site.

I liked that there was an indoor pool and I like the view of the Caribbean Sea from the indoor pool. I liked that there was a balcony and that the room had central air. I liked that the room had a fridge that I discovered on my own. I liked that the room has a safe, even if it did not work. I did not like that the hotel did not have a parking lot. I had to play Russian roulette in an attempt to find nearby street parking. The escalators going down never worked. The bathroom ceiling had black mold and was leaking water near the light fixtures. The night prior to my check out the room started to stink like mildew. The bed was not real comfortable. Constantly being harassed by people on the street trying get a buck became a bit irritating.

Pool under reparation without prior notice

Staff was really friendly and always there to accommodate such needs. Hotel is centrally located around all amenities within walking distance. Room was upkeep daily and spotless. Thank you Casa Mexicana for making our stay pleasant.

I would stay again, great breakfast

Delightful staff, great breakfast, clean and quiet.

Sitting on our balcony and looking out at the beautiful ocean waters of Cozumel!

Most comfortable beds in Cozumel

Hotel is clean, friendly, and convenient. Only negative is no coffee pot in room.

Staff is always friendly, breakfast is a great perk and always good, location is convenient.

Loved the area. The staff was amazing. Loved the breakfast.

The stay was very uncomfortable as very noicy on 1st floor. the next room voice was clear and loud , breakfast felt like budget hotel or army canteen,